Fabulous Cruising in the Caribbean with Viking. The service was impeccable, amazing staff and top notch amenities. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. We loved The Chef's Table. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Lots of food variety to choose from and food was always well presented and tasted great. Also the prospect of seeing Devil's Island was intriguing. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. 1. Excursions were excellent and informative. Been to all these Mexican resort areas on land vacations. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. We finally made it in 2022. Search. Traveler Type Couple. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For the cabin on the cruise, we indicated separate beds for their cabin. Viking has lost four loyal customers with 10 past cruises between us. To break up the long Jan/Feb months we decided to see some new islands. Hopefully they will add some new itineraries in the next few years. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. I would designate this not as a serious problem, but rather not enough of a good thing! A Viking Expedition ship sails in Antarctica. LauraS Originally booked in 2020, paid in full. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. The complaint has been investigated and resolved to the customers satisfaction. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. This also had the water turned off and was unable to flush. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. While some new destinations would be nice, it is not a serious happening. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Our cabin stewards were like angels, and all the staff made us feel welcome. Privacy Policy, Terms of Service, Disclaimer. Both cover the West coast of Australia, plus Perth to Sydney. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Helpful. Thanks; I went ahead with the AIG policy. Ive been to Oz twice and New Zealand three times, all on my own. It is time for Viking to do the same and act like a cruise line instead of a medical facility. I thought something dreadful or dangerous must have happened. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. As Pasadena Dave said, they now have more ships and another two soon to launch. The ship was beautiful, clean and the staff tremendous. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. My then developed a nearly fatal lung condition and could not travel. Off the routine remote islands? Viking just gives a token gesture to Australia and New Zealand . We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Three cheers for Viking. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. Viking, please give an explanation. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Still need to do South America when the pandemic is really over. The ship was impeccably clean with a comforting decor. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Right size, has everything you need or want and none of the things you. The ship was delayed for 2 days because of bad weather. 2-5 Cruises Age 60s. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. The entire staff always treats you as family. Desired outcome: I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. An apology is not good enough. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Shared table back as an option in Restaurant ? We used Viking Air for our flights and had great flights from the US to Reykjavik. Even the cruises in SE Asia & Aus/NZ follow this same standard. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Loved Tasmania! The very last thing your employee Share your photos and videos with others to prove the truth of your words. We also purchased, This was by far one of the best cruises I have been on. Just realized that the cruise booked was from Antwerp to Amsterdam. They can expand with new destinations. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Wish they would bring back their cruise through the Kiel Canal. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. . You will be able to leave a comment after signing in, By Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. A place on the excursion I tried to book. Viking booked the hotels for these excursions. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. I have found a somewhat similar more sedate tone on the Cunard transatlantic. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. We paid for the trip and had trip insurance. By Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. Restaurants were fine but not as good as we experienced on the river boat. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. Sadly, it was an early victim of the Covid shutdown. Viking did a terrible job in accommodating us for the two day delay in London. Oceania does a circle tour of Australia. This will surely increase the credibility of your complaint. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Booking Number 6307876 In one sense, a Viking cruise is like any other vacation: It's what you make of it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I purchased two of each of the following through ACH: Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. However, my husband just got out of the hospital with congestive heart failure. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. We lost. Our cabin included 2 reservations in each restaurant. Also the prospect of seeing Devil's Island was intriguing. We found this itinerary that checked both boxes! 4. I checked with many countries and all their restrictions have been dropped. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. They were going to lease the Santa Cruz II. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. I think the title of this thread is misleading. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. Helpful . The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. The even occurred in February of 2023. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. This complaint has been resolved automatically due to user's inactivity. Four loyal customers with 10 past cruises between us non-pretentious and comfortable 's and! Insurance company never paying out was always well presented and tasted great and had trip insurance Originally booked 2020. Step aside from medical coverage is totally inadequate, so we use other providers who appropriate... 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