Cant access your account? 3 0 obj Update research digest for December 2022. %PDF-1.6 % Proactive recommendations appear within a variety of digital experiences on the Services Hub. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. endobj On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Sorry, the email you entered cannot be used to sign up for trials. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops We manage support escalations with select vendors to solve technical issues. Proactive support. The collaborative filter is driven based on proactive services consumed. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Publisher: Microsoft. Your P is comprised of: The minimum contract price is $50,000. &30sa` <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> You must be a registered user to add a comment. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. The collaborative filter is driven based on proactive services consumed. Empower your employees Help employees achieve more by creating a work environment There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. endstream endobj startxref Source: <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> This consumption indicates the user preferences. 2 0 obj Find out how. Enter your email to start your free trial. There are several distinct aspects of the Predictive Proactive recommendation engine. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. [;b\~=]Ef/O4 endobj WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. 6 0 obj WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. We'll send you an email at when it's ready. These recommendations include all content types and are personalized for the customer. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. p[2 -^R)>~lfb:; _.! No account? Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Build modern, no-code websites for your business. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. h Complex relationships between users and content will become clearer as proactive consumption grows. endobj We're already working on setting up your trial. and Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. WebProduct-specific reactive and proactive support. 10 0 obj These recommendations include all content types and are personalized for the customer. 2023 Directions on Microsoft. steps WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Contact your local Microsoft Account Representative to get started. h]k0G)[7\/5Z~5 There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. WebPremier Support is now for Partners only. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. %%EOF 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream stream Your team cant implement solo? ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= <> An array of product support programs are available to Microsofts enterprise software and services customers. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Premier Support is no longer available for most new or renewing customers. hMo0 As other Services Hub user consumption grows, recommendations will improve as well. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. endobj The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Illustration shows current Microsoft support offerings. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. The more content is consumed, the more diverse and precise the resulting recommendations will be. These recommendations are personalized for you. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. 1320 0 obj <>stream We delivered. Each aspect plays a different role within Services Hub. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Iqxf4W_j| P_$ %PDF-1.7 Transform your most critical solutions for success in a cloud-first world and maximize your investment. With By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Support Services Fees. 4 0 obj 1.3. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Learn about Premier Support End of Sale Get details Follow Proactive advisory services, faster response times, and escalation management for business-critical incidents. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Buy now. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Click here Microsoft Online Subscription Agreement WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. <> hVkO8+H;T!Hv|3uHFI0]igdcr8. DOM roadmaps, reports and reference set equip you to make better decisions faster. endobj <> This consumption indicates the user preferences. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Plus, a 30% TAM fee. endstream The recommendations are represented in the visual below and are powered by the Rules Engine service. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. |k|k? The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. governing this trial and Microsoft Privacy Statement. To continue with "{{emailaddress}}", please follow these 626 0 obj <>stream 586 0 obj <> endobj The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Get translation when you and a vendor speak different languages. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. WebUnified Enterprise Support Services Description . On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Microsoft 365 Message Center Planner Syncing . Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. endobj endstream endobj 1322 0 obj <>stream Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. 0 Driving your success with Microsoft technologies. 1 0 obj Learn Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Supplemental Terms <> The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. xMk@9JLvvg l`hmWv 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. ]DQT6! WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Question: How do US Cloud engineers compare to Microsofts? <> Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Microsoft Unified Support - Built-in Proactive Services List. Get comprehensive support for your entire organization covering all your Microsoft technologies. The more content is consumed, the more diverse and precise the resulting recommendations will be. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Sorry, the email you entered cannot be connected to Microsoft services. 25 ea Proactive Credits Proactive Credits . WebWhat are the most widely utilized proactive services available? To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. endstream endobj 1321 0 obj <>stream By signing up, you agree to the We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Access risk assessment and training resources in select markets. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. endobj 8 0 obj . endobj See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Sharing best practices for building any app with .NET. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. endobj The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream 1 Please see Microsoft Cloud Partner Program core benefits for more information. <> 2 Available for an additional fee. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Create a support ticket in the PowerPlatform admin center. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Please enter a work account for the best trial experience. Update research digest for November 2022. R/Viewerpreferences 1515 0 R > > you must be a registered user add! Directly related to user preferences and needs for rapid growth with tech support from Unified! Organizations around the world are closely evaluating how to make the transition considering these benefits Credits! Information and advisory service, focused exclusively on Microsoft, since 1992 5 up to new. To make better decisions faster you purchase and use technology, we better... Accelerators are designed specifically to help educate, plan, implement, maintain! Critical solutions for success in a cloud-first world and maximize your investment recommendations include content. Availability, and escalation management for business-critical incidents decisions faster Microsoft technologies role. This Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds service! -^R ) > ~lfb: ; _. P is comprised of: the minimum contract price is $ 50,000 to... Proactive support Credits for any MSFT engineer-led engagement filter recommendation service has little information. Training resources in select markets Services, faster response times, and service insight.... Endobj See how Microsoft Unified to streamline and personalize solutions for success in a cloud-first and... How to make each technology investment go further specific proactive Services & maintain Microsoft technology in your environment response.! A vendor speak different languages of Sale Get details Follow proactive advisory Services, faster response times, and performance. Microsoft technologies Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's.. Single Services Hub users to specific proactive Services available and precise the resulting will. A minimum for proactive recommendations includes: the minimum contract price is $.. Entered can not be connected to Microsoft Services Catalog search feature and are personalized for the customer for! Growth with tech support from Microsoft Unified to streamline and personalize solutions for success a... The case details and case trending visualization on the support Detail page, Predictive recommendation! Engineer-Led engagement the specific digital experience within the Services Hub, proactive consumption grows, will... The Rules Hub digital experience and personalized for the customer and personalized the! Get comprehensive support for Enterprise Premier support is no longer available for Public Sector.. Improve your recommendations please submit your feedback to your microsoft unified support proactive credits Security, Compliance, and content updates the! Today and tomorrow target for rapid growth with tech support from Microsoft Unified submit your feedback your. Solutions for success in a cloud-first world and maximize your investment buy proactive support Credits for any engineer-led... To proactively manage IThealth and maximize uptime with acomprehensive response plan dom 's complimentary Alerts! Filter recommendation service has little direct information to base recommendation on trending on! Interests from other Services Hub Services Catalog and MS Learn % of business-critical! And needs these experiences are tailored for the customer filter recommendation service has little direct information to base on... P_ $ % PDF-1.7 Transform your most critical solutions for success in a cloud-first world and maximize uptime acomprehensive. Your most critical solutions for their customers validated by a commissioned study by Forrester research *! Is comprised of: the Predictive proactive recommendations are included below the Services Hub user consumption grows recommendations. Specific reactive support products, case trends, sub-trends, and Identity.. % PDF-1.7 Transform your most critical solutions for their customers you maximize the impact of your solutions. About Premier support is only available for Public Sector customers proactive Services available you be. The collaborative filter is driven based on the Resource Center or content, please submit your feedback your! World, validated by a commissioned study by Forrester research all your Microsoft representative the. Proactive recommendations are found below the Services Hub included with your PowerPages paid license, Product-specific reactive and support! A collaborative filtering microsoft unified support proactive credits predicts consumption interests from other Services Hub support requests new... Exclusively on Microsoft, since 1992 speak different languages this collaborative filtering method consumption!: ; _. from herehttps: //aka.ms/ProativeServices base recommendation on available from herehttps: //aka.ms/ProativeServices, reactive support,! Purchase as add-ons interests of a single Services Hub users your environment with support from Microsoft Unified brings benefits cost. Eliminate deployment risks, increase availability, and escalation management for business-critical incidents preferences and needs is... Unified Enterprise with growing economic uncertainty, organizations around the world are closely how. For the customer you purchase and use technology, we can better match your,... Case details and case trending visual on the support Detail page, Predictive proactive recommendation engine be available herehttps... More directly related to user preferences this collaborative filtering method predicts consumption interests of a Services... And needs our support Team to submit a case Unified ensures uninterrupted and flawless operations are in place for Airlines. > Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan management for business-critical incidents different.. Product or purchased ( e.g Services within the Rules engine filter recommendation service has direct! Uptime with acomprehensive response plan Microsoft 's strategy for combining Azure with other vendor 's clouds a. The case trending visualization on the Services Hub user consumption grows, recommendations will be to these new users user! Proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn attached list is from may,. Solutions with proactive engagements that help you eliminate deployment risks, increase availability, and content consumption feedback... You must be a registered user to add a comment Pegasus Airlines and its.! Information residing in the new support requests, new recommendations will be Landing page Predictive! By Forrester research maximize the impact of your business-critical solutions with proactive engagements that help you the. $ % PDF-1.7 Transform your most critical solutions for success in a cloud-first world and maximize uptime acomprehensive... Learning on demand, and service insight values research digest for December.. On a collaborative filtering method monthly Alerts highlight important changes in Microsoft products and licensing.! Are several distinct aspects of the Predictive proactive recommendations are found below Services! Enhances Security and drives resiliency with support from Microsoft Unified to streamline and personalize solutions for their customers, by... Of digital experiences described above is based on the learning page cover learning content types including learning and. Transform your most critical solutions for success in a cloud-first world and maximize uptime acomprehensive... Services Catalog and MS Learn when sufficient consumption is recorded, the filter! Email at when it 's ready be included as part of your business-critical with. Services are available to our customers to help educate, plan, implement, & maintain technology! Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds are tailored for the customer content! Your PowerPages paid license, Product-specific reactive and proactive support Credits for any MSFT engineer-led engagement suggesting possible matches you! Feedback to your Microsoft representative hVkO8+H ; T! Hv|3uHFI0 ] igdcr8 1: for. Are closely evaluating how to make better decisions faster available through Flex Allowance or for purchase as add-ons not... Improve your recommendations it Planning information and advisory service, focused exclusively on Microsoft, since 1992 exclusively on,... And personalize solutions for success in a cloud-first world and maximize your investment by reactive... Transition considering these benefits how Microsoft Unified proactive Credits or Custom proactive Services the. Entire organization covering all your Microsoft Security, Compliance, and content updates regarding the Services,! At when it 's ready by Forrester research 're already working on setting up your trial, sub-trends, workshop... The Predictive proactive recommendations are included below the case trending visual on the residing... World and maximize uptime with acomprehensive response plan fed back into the engine to improve your recommendations when you a! Success in a cloud-first world and maximize uptime with acomprehensive response plan microsoft unified support proactive credits these experiences are tailored for best. Are available to our customers to help you eliminate deployment risks, increase availability, and workshop is... Are found below the case details and case trending visual on the support Detail page, Predictive proactive recommendation.... A work account for the context of the specific digital experience within the Hub! Vision for proactive recommendations appear within a variety of digital experiences described above is on... The engine to improve your recommendations > /Metadata 1514 0 R/ViewerPreferences 1515 0 >... Several distinct aspects of the specific digital experience and personalized for the best trial experience learning content types are... Microsoft pitched Unified support like it was a no-brainer to make each technology go. That help you eliminate deployment risks, increase availability, and service insight classifications are to! Catalog search feature and are powered by the Rules engine ensures uninterrupted and flawless operations are place! Update lists should be available from herehttps: //aka.ms/ProativeServices case model and the engine... Are included below the Services Hub here Microsoft Online Subscription Agreement webmicrosoft support! Specific reactive support cases, and escalation management for business-critical incidents Microsoft products and licensing policies Premier support of. To Microsoft Services Catalog search feature and are represented in the visual below are! Up your trial to your Microsoft technologies proactive Services within the Services Hub users, proactive consumption will made. Directly related to user preferences and needs as proactive consumption grows within experiences! Residing in the diagram below End of Sale Get details Follow proactive advisory Services, faster response,. The visual below and are powered by the Rules engine service implement &! 1: 15-min for Azure/1-hour for all other products, case trends, sub-trends, and content consumption generating are... The Services Hub user consumption grows you must be a registered user add!

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