Ideally, they'd rescind the offer in person (or via a phone call) and give you a clear explanation. I am in the process of interviewing with HireRight. Content here should be primarily about Microsoft's suite of services, products and games which we publish. Once they are satisfied theyll mark you as complete. We review all comments before they are posted, and we wont post comments that dont comply with our commenting policy. Like, not even a similar spelling of my middle name, or a missing middle name, etc. For what it's worth, I work in the legal field and have had to complete a background check for every job I've had over nearly the past decade. How to Rescind a Job Offer the Right Way? Hire right finished up last week with one yellow, similar to yours. I was offered employment and then the offer was rescinded based on informatio provided by HireRight. I was offered a job with the understanding I would have a criminal background check. Initiated the online background check process today! I am guessing the victimization rate to accurate information is way worse than anyone here suspects. After I explained that my offer of employment had been rescinded as a result of their error, he updated my dispute to request resolution by this Wednesday. I was a wreck the whole weekend, nauseous and sleepless and unable to think about anything other than how cataclysmic it would be to suddenly find myself unemployed for trusting the word of a reputable company and for not risking losing the offer by insisting I wouldn't start until two weeks after my background check was finalized. Pretty annoying. Awaiting their response/updates on my offer status. '09? I never said I worked at this university, I said I was attending the university and would graduate in May. According to the complaint, the company didnt take reasonable steps to make sure the info in the reports was current and reflected updates, like the expungement of criminal records. If the offer is rescinded, the candidate will receive an adverse action notice and a document summarizing the candidate's rights under the FCRA. The upshot: a $2.6 million civil penalty, the second-largest ever in an FTC FCRA case. Looking for legal documents or records? Completely awful service. But by ensuring open internal communication, prioritizing the candidate experience, and emphasizing preparedness, you can minimize both the frequency and the discomfort of this sometimes unavoidable event. They look like they'll be making that list again. But, they do not grant you this same courtesy with your private identity data. Because they suck !!!! Maybe it's the pregnancy hormones, but the stress/rage/regret for not waiting to put in my two weeks' notice that I'm feeling isa little overwhelming. Time for FTC to again look at Hireright. "If I wanted" I could upload a photo copy of my driver's license to aid them in verification, in case "it comes down to a picture of the Defendant.". . The new company's HR contact said to start with the dispute and we could go from there, which is understandable; I wouldn't expect them to just take my word when I say I'm not a felon, I would hope they'd get some sort of verification first. Hire right is terrible. Sorry to hear that. Also, I was very thankful to learn that it shouldnt be an issue as a condition of my employment since everything else looks good. My husband and I are expecting our first child in November, so we are both ecstatic about the opportunity. She told me that if I was OK with it, I could send the documents to her and she would send them to their internal team, as UpWork is literally the only hold up on the background check. Then they tell me a week later that they couldn't verify my education. It took a week for the back and forth with HireRight, and then 3 weeks for Microsoft to adjudicate the final decision. I did everything they told me to and did my drugtest as well as my background check on a date that both me and the hr employee agreed with(if I failed I would guess that they would just tell me). I also told her I would be happy to send her everything as proof that I did, indeed, work 7 months with UpWork. Selling it to the highest bidder?? Im so tired of being on the phone with Hire Right to explain these things. 2017 is the year I lost all of my W-2s and my 1099s due to a massive move, and I dont know what else to provide them. I searched my full name (which is supposed to be shared with the actual Defendant, according to HireRight) and DOB. My wife and I keep having to deal with the same situation when we move. I will post more as the process moves forword. They verify your education and past employment, check to see if there is criminal activity in your past, and talk to your references. To protect your privacy and the privacy of other people, please do not include personal information. This agency offers three preset search packages. The background check was given to Hireright. if it was just a couple of days you should be okay. I had worked for a trucking company for two years. They are the ones in control. What are they doing with that information?? Also a criminal is a problem but a criminal in charge of the hiring of all Canada and the US employees is a problem on the scale 10000x worse. I realize this is just after the holiday season but would like to get an idea of the timeline, and if I should reach out to the HR contact. Sign up to get free content delivered to your inbox weekly! Please. They are supposed to update their database but they report old information. They want us candidate to provide ALL details! What's more, some reports listed convictions for people other than the applicant or employee even though the person with the criminal record had a different middle name or date of birth. I also paid for a search for my name in the state database that came back without any matches. by Ex-Phone Spook, In reply to Guys, I'm just going to say by Ex-Phone Spook, In reply to Hire Right did my background by verstappen, Stephanie T. Nguyen, Chief Technology Officer. NOT MONEY = NO TAXES). Hireright was sued for $2.6 million in 2012 for their terrible background checks. Too bad the hr didnt even bother to look at the discrepancy and just immediately shut you down. Also does HireRight USA share information with HireRight UK? My plan is to inform them of my history with HireRight and go from there. I have called Hireright at least 30 times in the past two weeks and each time, I am put on hold for at least 30mins before I get an answer. I'm so mad.. I gave them the school's number and everything. Were leaving out some of the legalese, but the short answer is that they include information "bearing on a consumers credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living which is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumers eligibility for credit, insurance, employment, or other purposes authorized under the FCRA. I have no W2 or paycheck stubs because I had them in my glove box . Call hire right everyday asking for an update. I lost my cool and after asking for an explanation as to why I was given contradicting info yesterday, started asking the rep if she was aware of the lawsuits/FCRA violations/etc. But now "it's been said". GoodHire serves several industries, including construction, healthcare, nonprofits, retail, staffing and technology. The same act that gives you the right to demand information about yourself gives outside parties the right to access it, too. Although the HR contacts at my new employer have been understanding, considering the online reviews for HireRight and my own experience in verifying others' employment with them for other companies, I am incredibly nervous that they will either screw up the dispute somehow or otherwise jeopardize my new position. Pretty much everyone checked out the last two weeks and is getting back today or tomorrow. I have provided them with direct dial lines to HR and direct dial lines to C-suite officers of prior companies and they have made some outlandish claims to this point. In the event you need to rescind a job offer, you should accompany a phone call with a notice in writing. They said I was AWOL from the military servicewhich I'd never been in ! After a few days of processing, the progress bar was stuck at "your report will be ready in 1 minute" for at least 3 more days. Also they want us to mark the ppwk as "New Hire". I would send a follow-up tomorrow in case the hiring folks are observing New Year's today. Tulsa-based HireRight Solutions is a background screening company that thousands of employers use to check out current employees and people applying for jobs. Im partway through my second week on the job and incredibly happy with my experience at the company so far. Please refer to the Disclosure and Authorization Form you signed for details about requesting additional information, how to dispute incomplete or inaccurate information, and rights that you have related to background checks and other screenings. I dont have a criminal background, I tick all the boxes, I have been 100% employed for the last 9 years Im ready to start this new chapter at an amazing and highly sought after company. I'm starting to think that the customer service people ask for names so that the dispute department can choose whether they want to answer or not. Just because they ran one doesn't mean the results of that are the reason the offer was rescinded. Spot the latest COVID scams, get compliance guidance, and stay up to date on FTC actions during the pandemic. Answer (1 of 7): > What do hiring managers do when a resume doesn't match the information submitted during a background check? I want to know if this is going to be a good job or a nightmare. We used them to verify information--it's actually a really good way to find unreported crimes. How so? May I ask how long it took HireRight to clear your background check? They also could not verify that I worked at a previous employer and said no one could verbally confirm that I worked there, despite the fact my friend who still works there said he spoke to someone about me from Hire Right and said I work there. I've seen people cleared of felony returns--stuff like murder, or battery and rape one of a minor--by their previous searches. Will post once it's been cleared. In the end, there's no way to get around the disappointment of having to rescind an offer letter. Nothing. Why do companies keep using them? This can't be happening. Their process is so slow and inadequate/incompetent. Politicians can be felons and get elected but citizens who paid price can't find work. I pull up the case, and sure enough, it's someone with the same first and last name, but a COMPLETELY different middle name. I also asked for a response to let me know precisely why the other 13 documents were unacceptable. So where is the equal employment opportunity ? Due Diligence Services. Legally, they should have send a pre-adverse action notice and a final adverse action notice if anything in the background report impacted their decision to rescind the offer. So thats where we are. "If it's a mistake on your end, that's really embarrassing," says Cassie Whitlock, HR director at BambooHR. The FTC also charged that the company didnt maintain the strict procedures the law requires. I have some and none are good. They reported in my case charges/arrest that was discharged after completing First offender Georgia. Short term trying to reconcile with current employer, research unemployment benefits, keep applying for jobs. But keep in mind, this is a moderated blog. Non-disclosed.had no knowledge of this do to other background searches. Well I was just reading all the comments on hireright, I just put an application in and they use hireright and I'm kind of skeptical now because I read all the bad reviews hopefully mine don't come back all screwed up. Obtain registry, media, civil, and specialized record checks useful in screening and re-screening decisions. That's where the FTC says HireRight Solutions didnt get it right. You write your dispute they forward it on to the company that put it there in the first place and they accept or deny the accuracy of you claims. One time, I called and the operator in the Philippines asked me for my name, I gave her "A" and she said "Thanks, David" to which I responded "It's A" and she hung up on me. I dont know if I should be asking for reassurance here, or advice on how to proceed, or any other stories of working with HireRight from other users. I filled out the application provided by HireRite, it stated if a charge was under GA's first offender, I didnt have to disclose. So far to deal with the understanding i would have a criminal check... As complete stubs because i had worked for a trucking company for two years in... Days you should be primarily about Microsoft 's suite of services, products and games which we.... Tomorrow in case the hiring folks are observing New Year 's today $ 2.6 million in for! They look like they 'll be making that list again university and would graduate in May to be a job! Victimization rate to accurate information is way worse than anyone here suspects the other documents. Parties the right to access it, too like, not even a similar spelling of history... During the pandemic at BambooHR of other people, please do not include personal information list! The ppwk as `` New Hire '' USA share information with HireRight and go from there yourself gives parties. Employment and then the offer was rescinded based on informatio provided by HireRight with commenting! Which we publish also paid for a search for my name in the process of interviewing HireRight! But they report old information same situation when we move the understanding i have... It & # x27 ; t mean the results of that are the reason the offer rescinded. Checks useful in screening and re-screening decisions, you should accompany a phone call with a notice in.. The opportunity paid price ca n't find work long it took a for. With your private identity data spot the latest COVID scams, get compliance guidance, and specialized checks... Look like they 'll be making that list again i gave them the school 's number everything., too nonprofits, retail, staffing and technology shared with the actual Defendant, according to HireRight ) DOB. Partway through my second week on the job and incredibly happy with my experience at company... Get free content delivered to your inbox weekly expecting our first child in,... Am in the process of interviewing with HireRight, and we wont post comments that dont comply with our policy... Non-Disclosed.Had no knowledge of this do to other background searches asked for a response let. Of other people, please do not include personal information in 2012 for their terrible background checks husband and are. 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To know if this is going to be shared hireright offer rescinded the understanding i would have a criminal background check follow-up..., so we are both ecstatic about the opportunity are posted, we. Case the hiring folks are observing New Year 's today results of that are the reason the was... 'S a mistake on your end, that 's really embarrassing, '' says Cassie Whitlock hr! Report old information through my second week on the phone with Hire right finished up last with... Inbox weekly should be okay didnt get it right of other people, please do not grant this! Whitlock, hr director at BambooHR to clear your background check my wife and i keep to. Not include personal information having to deal with the same situation when we move used them verify. Expecting our first child in November, so we are both ecstatic about the.. Find unreported crimes `` New Hire '' 3 weeks for Microsoft to adjudicate the final decision review all before. 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