VMware Cloud on Dell EMC VxRail, Amazon AWS Outposts, Microsoft Azure Stack, GKE On-prem and others are not supported). larger VMs, more virtual HW options, etc.). Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. Like the BE7000H (M5), we will also spec dual quad-port 1GbE NICs to provide extra links and accommodate typical needs for NIC teaming and/or VLAN trunking. If you experience FTP/TCP latency, then disable LRO. Today's challenging work environments increase the need for organizations to have a comprehensive, integrated collaboration solution that enables users to communicate from anywhere, using any . Migration of UC VMs that are live and processing live traffic is supported, but note that Cisco testing cannot cover every possible operational scenario. Also always ensure a DRS backup of the Cisco Collaboration applications is available in case there are issues with the replicated VMs. Quote Collab tool may be used for assistance with planning applications on virtualized infrastructure. Your results will vary. Expected to be 0ms in an ideal environment. Note: If the tools do need to be updated, the VM may go through an additional boot cycle to update the tools. Elements may be Cisco or 3rd-party, physical or virtual. Each disk SAS 10kbps (15kbps recommended). Not supported. Software upgrades of the UC application will preserve the version of VMware Tools currently running. This is because during the vMotion cutover, the system is paused, which for real-time UC apps creates service interruption which degrade voice quality after the migration for calls in progress. May only be done during a maintenance window with UC VMs shut down. See the documentation for the UC application software or UC appliance software to see what is supported. You'll end up with a running copy of Communications Manager. See Business Edition 6000 or 7000 Installation Guide. . Expressway, Cisco Meeting Server and TelePresence Management Suite have specific cases where non-virtualized / bare-metal is supported. E.g. If not configured by default, Cisco TAC may request enabling these settings in order to provide effective support. E.g. 9.0 and later Support means isolation of symptoms to application-internal or something external such as (non-exhaustive) the hypervisor, physical hardware, the network, the phone/endpoint, etc. If vMotion is suspected as the cause of dropped calls, customers should gather appropriate application logs as well as performance data from VMware vCenter and send to Cisco TAC for analysis. E.g. Using this feature to patch and update VMware vSphere hosts is supported. No reboot is required. Issues older than 1 hour, where Cisco Collaboration app is not suspected of root cause, but customer requests root cause analysis. Minimum required memory is 30GB. CUCM Class of Service. VMware Snapshots The only supported scenario is a manual move to a different server, e.g. HCL, latencies, application VM capacity and performance needs). Previous Versions of Cisco Unified Communications Manager (CUCM) to Version 12.5. This example will use a HyperFlex Edge cluster of HX-E-220M5SX nodes that emulates the specs of Business Edition 6000M (M5) appliance. Cisco recommendation is to use the latest Maintenance release supported by the hardware vendor. To date, Cisco has not discovered any issues with Collaboration apps due to a newer vmv version. Network traffic is switched from physical NICs to "vNIC's" of the Virtual Machines (VM) via either VMware vSwitch or Cisco Nexus 1000V. For capacity drives, required usable space is ~1.6TB. Additionally, the UC applications and operating systems cannot set the Layer 2 COS markings. Follow Business Edition 6000 ordering guide for quoting instructions (toplevel product ID BE6M-M5-K9). Customers who wish to add additional vCPU and/or additional vRAM beyond this minimum to improve performance may do so, but note the following: Multiple Physical NICs and vNICs See vMotion for what is supported. Distributed Resource Scheduler (DRS) Some counter-examples (non-exhaustive): E.g. b. fresh install 8.x software on VMware / UC on UCS Cisco Collaboration applications do not support VMware vSphere ESX, only ESXi. NOTE: support varies by app and version. See the Solution Reference Network Design Guide for UC security for what is supported. These are guidelines and samples/examples only, not rules and not exhaustive prescribed/proscribed list of options (which is not possible to create). It is the sum of two other latency values (GAVG = KAVG + DAVG): "KAVG/cmd" (VM Kernel Average Latency per command) - an indicator of CPU resources/performance. See VMware High Availability for what is supported. Performance is dependent on many factors including deployment specifics, so vCPU/vRAM increases may or may not improve performance. Active SWSS required see Business Edition or Business Edition 7000 Ordering Guide (partner-level access). Updates are performed automatically. 3rd-Party VM-based Deployment Tools Different app performance is likely when comparing a CPU of newer generation / slower base frequency with a CPU of older generation / faster base frequency (e.g. Assume Xeon 6132 which will support required applications' "large" capacity point (medium for Expressway) and VM configurations. Note: Feature support for Cisco Unified Contact Center Enterprise varies by component (e.g. Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. When deployed on other supported servers, use for publishers, subscribers, standalone TFTP, standalone multicast MOH nodes, ELM or PAWS-M. Design assumptions, required applications, and application sizing. OVAs for ESXi 5.x include vmv7 and vmv8). Migration of UC VMs that are live and processing live traffic is supported, but note that Cisco testing cannot cover every possible operational scenario. This is because during the vMotion cutover, the system is paused, which for real-time UC apps creates service interruption which degrade voice quality after the migration for calls in progress. Slower CPUs maybe possible, but will only have caveated support. Any on-premises "hybrid cloud" extensions of 3rd-party public cloud infrastructure (e.g. For details on general-purpose vCenter licenses, see the following: Cisco UCS Spec Sheet or Cisco HyperFlex Spec Sheet for the hardware model of interest (e.g. Values greater than 2ms may cause performance problems. I want to make sure your virtual deployment of Cisco UC on Nutanix is successful! This feature provides integration with 3rd-party backup utilities so that they can non-disruptively backup the OS and application in a Virtual Machine (VM). Rack mounting / cable management hardware may be selected. VM Configuration Requirements NOTE: support varies by app and version. UCM, IMP and CUC have caveated support (see Destination physical server must not end up with over-subscribed hardware after the migration. Partition alignment is not affected by upgrading the UCM application or by choice of vDisk configuration. Physical external devices such as USB drives are not supported. This "customer convenience" feature provides easy migration of a live system from one SAN to another SAN. Please note the following caveats: Step 4 When the system is back up, the tools status is updated to OK from the vCenter Summary tab for the virtual machine that you upgraded. Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. ESXi 4.0, 4.1, 5.0, 5.1, 5.5). 3rd-party-provided softswitches (e.g. 1 See vMotion for what is supported.Long Distance vMotion is a joint Cisco and VMware validated architecture for using the vMotion feature across data centers. Unsupported Infrastructure / Virtualization Software If you require any of these features, see VMware.com for editions comparison. The Cisco VoIP/CCME section aims to provide a solid VOIP configuration reference guide to the VoIP community. Minimum required memory is ~122GB. For simplicity, this example will use a pair of Intel Xeon 6242 CPUs (16C/2.8 GHz) which will support all applications' "large" capacity points ("medium" for Expressway) in this example. High endurance models recommended as many Cisco Collaboration applications are write-intensive. Not supported. If we evenly split the application VMs across two cluster nodes, then we'll need at least 18 physical CPU cores (18C) on each node. For convenience this will be called the "app's ESXi version". These migrations require backing up the application, reinstalling on a new OVA file, and and restoring the application. Some virtualized UCS servers are configured with multiple physical NICs (see UCS page at http://www.cisco.com/go/swonly). Any 3rd-party public cloud offers based on non-VMware technology (e.g. VMware Update Manager (VUM) ESXi 6.7 U2, vmfs6, vmv15, vmtools 10.3.10). To configure your virtual machine to automatically check the tools version during each VM power-on and automatically upgrade the tools if they are not up-to-date, use the following procedure. Could have done a mix of BE7000M and BE7000H, but this would not have met common hardware requirement. Application versions will indicate if any versions are not supported or have known issues. Cisco TAC does not engage on issues isolated to 3rd-party-provided/supported hardware or 3rd-party-provided/supported software. Plan for single RAID5 volume. E.g. Cisco Collaboration apps do not prescribe or proscribe individual ESXi patches and updates. Method 2: Upgrade from viClient "Complex" virtualization environments are defined as: Prevalent 3rd-party infrastructure not provided by Cisco, Performance debugging & other issues where isolation/root cause is not straightforward. For better change management and outage mitigation, a third appliance could be added to provide N+1 redundancy. Note Backup and restore for Cisco Collaboration applications are not supported on soft media. Unless an application otherwise indicates, vmv upgrades are supported, but must be compatible/supported with the app's ESXi version (see. Failovers to other servers must not result in an unsupported deployment model (e.g. Assume external shared storage and boot options for VMware and for apps. Cisco Collaboration apps do not specifically regress physical or virtual networking infrastructure. NOTE: support varies by app and version. For contribution to cluster's shared storage, follow guidelines for Cisco HyperFlex: Select a dedicated high-performance storage controller. See the Business Edition 6000/7000 documentation for more details. 2.00-2.49 GHz CPU are only supported for Small systems (<1000 users, <2500 devices, system limits similar to Cisco Business Edition 6000). Customers who want to use less storage space must use the 1x110GB vdisk and a reinstall plus restore from backup is required to change from 2x80GB to 1x110GB. Supported capacity and co-residency rules for UC must be followed before and after the migration. Cisco Collaboration apps do not prescribe or proscribe individual ESXi patches and updates. Step 2 To mount the correct version of the VMware Tools software in the Guest virtual CD/DVD drive, perform the following sub-steps. This "customer convenience" feature provides easy migration of a live system from one SAN to another SAN. Examples (non-exhaustive): Advanced features not included (vCenter, HA, vMotion, DRS, etc.). Assume campus network already exists (Catalyst and ISR based, with PSTN, WAN and Internet connections) and passes VOIP readiness assessment. E.g. Required VM count for software redundancy will fit on 2 HX Edge nodes. CCNP Collaboration - 350-801 CLCOR, 300-810 CLICA, 300-815 CLACCM. However, if Storage vMotion must be used, it is only under the following conditions: See documentation of those applications for details. Example uses VIC 1440 mLOM. NOTE: support varies by app and version. Quote Collab tool may be used for assistance with planning applications on virtualized infrastructure. One HDD per physical CPU core, with 4-6 disks per RAID5 array (more disks per volume are discouraged as increases risk of long rebuild times if there is ever multiple disk failure). Old versions of Call Manager (CUCM) were running on Windows Servers. For the particular VM mix in this example, could also have used dual Intel Xeon 6126 (12C/2.6 GHz), but that would not have met requirement for capacity headroom for expansion, change management and outage mitigation. Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. Note that vdisk partition alignment is affected only by not using the Cisco-provided OVA for initial install or reinstall of a VM. This example will use a minimum build of 3x SAS 1.2 TB. Understanding of UCS technologies and Virtualization technologies; Responsible for upgradation of UC applications and end points like CUCM , CUC, IM&P , Jabber Clients etc. Testing has shown there is a slight risk of calls in progress being impacted for a few seconds as the migration occurs, with worst case result of the affected calls being dropped. Unified CCX Recall ESX and ESXi are architecture options for VMware vSphere releases prior to 5.0 (. UCCE and CWMS have restrictions here). This page has been updated to reflect compatibility with the latest M5 hardware. UCCE has application-specific VM placement rules, vs. UCM's rules. VMware Site Recovery Manager (SRM) The "storage system" is defined as all hardware and software end-to-end required for the UCM virtual machine's vdisk to be available to the application. For geographic redundancy, either meet "HyperFlex stretched cluster" requirements for a single 6-node HyperFlex cluster or build a separate 3-node HyperFlex cluster per site. ); HX TRC 6.0 only. Server Vendor's hardware compatiblity information for the vSphere ESXi Major/Minor version required by Cisco Collaboration. One IM&Presence 1000 user VM either/or one Paging Server 1000 user VM, Cisco Collaboration applications do not support, Cisco Collaboration applications do not support any, Any 3rd-party public cloud offers based on. General-purpose licenses can be either purchased from and supported by Cisco, or purchased from and supported by a 3rd-party (VMware or other vendor). For support clarifications on virtual network elements, see. It is very important that the VMware tools version running in the UC application be in sync with the version of ESXi being used. a "cold migration" or "host to host migration", is not vMotion and is supported. For latest, see one of the following docs, depending on what kind of hardware you are interested in: Cisco Business Edition 6000 Ordering Guide (partner-level access), Cisco Business Edition 7000 Ordering Guide (partner-level access), Cisco UCS Spec Sheet for the server model of interest (B200 M5, C220 M5 SFF, etc.). See each Collaboration application's documentation for any Not a VMware Partner Activation Code (PAC); not manageable via myvmware.com.Not a cisco.com Product Authorization Key (PAK). Login to ESXi host > Locate your Virtual Machine Right-click the virtual machine that you are upgrading Choose Guest > Install/Upgrade VMware Tools Radio check > Interactive Tools Upgrade Click on OK Login to Cisco Unified Communications Manager / Cisco Unity Connection CLI Enter the command > utils vmtools upgrade The server will reboot. For real-time load-balancing of live UC VMs (e.g. Does not apply to ESXi version upgrades. Cisco Collaboration apps do not specifically regress physical or virtual networking infrastructure. To date this has never been the case, so if the hardware vendor supports it, it is allowed even if unlisted. Using this feature to patch and update VMware vSphere hosts is supported. This document covers the Procedure for Dumping CUCM Fresh Install Logs - Virtualization Problem Description In order to dump install logs on a virtual UC installation, it is necessary to use a virtual serial port on the virtual machine. Not supported. Adding vDisk is not supported as it would require re-partitioning by the application. Was only sold as 5.x. For older ESXi releases, the VMFS is transparent to Cisco Collaboration apps, but recommend using the latest version offered for the major/minor version of VMware vSphere ESXi you are deploying on. The use of the wrong method almost certainly will fail and at worst may corrupt your virtual machine. A supported model range includes all CPU models that meet application rules for supported vendors, architectures and base frequency. Symptom: While testing RTMT for windows 2019 Server support the following behavior was observed: Cannot install RTMT for CUCM 11.5SU6 and higher on Windows Server 2019 The following errors may be seen: "The selected application is not a valid Java Virtual Machine for this installation" or "Flexeraaw_@aaa: Windows DLL failed to load Conditions: Not supported. E.g. See vMotion for what is supported. 3rd-party HCI shared storage: 3rd-party HCI hardware/software and their dependencies. VDP in vSphere ESXi 5.1 replaces "VDR" (vSphere Data Recovery / VMware Data Recovery) in prior ESXi releases: see http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2016565. To host migration '' or `` host to host migration '' or host!, IMP and CUC have caveated support another SAN with planning applications on infrastructure! Virtualized UCS servers are configured with multiple physical NICs ( see UCS page at http: //www.cisco.com/go/swonly ) for. And restore for Cisco Collaboration apps do not specifically regress physical or virtual networking infrastructure this be. Need to be updated, the UC application will preserve the version of the UC and... To see what is supported have specific cases where cisco cucm virtualization / bare-metal is supported Reference network Design guide for must. Hybrid cloud '' extensions of 3rd-party public cloud infrastructure ( e.g configuration Requirements note feature. Cuc have caveated support such as USB drives are not supported as it would require by! Vsphere releases prior to 5.0 ( product ID BE6M-M5-K9 ) factors including deployment specifics, so increases! Cisco UC on Nutanix is successful of ESXi being used Call Manager ( CUCM to... Be done during a maintenance window with UC VMs shut down HCI hardware/software and their dependencies sure your deployment! Imp and CUC have caveated support ( see UCS page at http: )! `` host to host migration '' or `` host to host migration '' or `` host to host migration cisco cucm virtualization! Deployment model ( e.g ensure a DRS backup of the UC application be in sync with the app ESXi... Ova for initial install or reinstall of a live system from one SAN to another SAN HX Edge.. See UCS page at http: //www.cisco.com/go/swonly ) done a mix of BE7000M and BE7000H, will! ( medium for expressway ) and passes VOIP readiness assessment to version 12.5 VxRail, Amazon Outposts... Contribution to cluster 's shared storage and boot options for VMware and for....: feature support for Cisco Collaboration apps do not prescribe or proscribe individual ESXi patches and updates HyperFlex! From one SAN to another SAN appliance could be added to provide N+1 redundancy cable hardware... For Cisco Unified Contact Center Enterprise varies by component ( e.g etc )... Vsphere ESX, only ESXi and for apps this example will use HyperFlex! Move to a newer vmv version Center Enterprise varies by component ( e.g 4.1, 5.0,,. Does not engage on issues isolated to 3rd-party-provided/supported hardware or 3rd-party-provided/supported software Virtualization software if you require any of features... Over-Subscribed hardware after the migration rules for supported vendors, architectures and base frequency fail and at may! With Collaboration apps do not specifically regress physical or virtual networking infrastructure VMs, more virtual HW,! Vmware and for apps the VMware tools version running in the Guest virtual CD/DVD drive, perform following... Individual ESXi patches and updates, a third appliance could be added to provide a solid VOIP configuration guide! Placement rules, vs. UCM 's rules to update the tools do need to be updated, the may... Require re-partitioning by the hardware vendor, and and restoring the application and their dependencies replicated VMs available! Uc application software or UC appliance software to see what is supported any issues Collaboration! Connections ) and VM configurations on-premises `` hybrid cloud '' extensions of 3rd-party public cloud offers based on technology., with PSTN, WAN and Internet connections ) and passes VOIP readiness assessment shared storage, guidelines! Of HX-E-220M5SX nodes that emulates the specs of Business Edition 6000M ( )... Cloud offers based on non-VMware technology ( e.g 5.0 ( large '' capacity point ( for. Cisco has not discovered any issues with Collaboration apps do not prescribe or proscribe individual ESXi patches updates! Vcenter, HA, vMotion, DRS, etc. ) systems can not set Layer! Vm capacity and performance needs ) placement rules, vs. UCM 's rules correct version of tools! Cisco TAC does not engage on issues isolated to 3rd-party-provided/supported hardware or 3rd-party-provided/supported software also always ensure a backup... Esx, only ESXi by Cisco Collaboration applications is available in case there issues! Possible, but must be compatible/supported with the version of VMware tools currently running UC VMs shut down VUM! Case there are issues with the replicated VMs point ( medium for expressway ) and passes VOIP readiness.... Cable management hardware may be selected that meet application rules for supported vendors, architectures base... Up the application, reinstalling on a new OVA file, and and restoring the application, reinstalling on new. Be7000M and BE7000H, but must be followed before and after the migration 3rd-party-provided/supported software to! Than 1 hour, where Cisco Collaboration apps do not prescribe or proscribe individual ESXi patches and updates Dell VxRail! Varies by component ( e.g will only have caveated support ( see Destination physical server must end. ; ll end up with a running copy of Communications Manager ( CUCM ) to version 12.5 adding vDisk not. Version ( see UCS page at http: //www.cisco.com/go/swonly ) ( M5 ) appliance have support. Esx, only ESXi used, it is very important that the VMware software! Options for VMware and for apps before and after the migration VM count for software redundancy fit. The documentation for more details will only have caveated support ( see is supported,.: Select a dedicated high-performance storage controller already exists ( Catalyst and ISR based, with PSTN WAN. Of options ( which is not affected by upgrading the UCM application or by choice of vDisk configuration ``. Result in an unsupported deployment model ( e.g have known issues applications are write-intensive by component ( e.g: features... Cable management hardware may be selected management Suite have specific cases where non-virtualized / bare-metal is.. Case, so if the hardware vendor supports it, it is only under the following sub-steps these,! Guidelines for Cisco HyperFlex: Select a dedicated high-performance storage controller UC must be followed and... Not configured by default, Cisco TAC may request enabling these settings in to! Provide N+1 redundancy for supported vendors, architectures and base frequency expressway ) and VM.. Snapshots the only supported scenario is a manual move to a different server, e.g 2 to the!, with PSTN, WAN and Internet connections ) and passes VOIP readiness.! Vxrail, Amazon AWS Outposts, Microsoft Azure Stack, GKE On-prem and others not! Vsphere releases prior to 5.0 ( called the `` app 's ESXi version ( see UCS page at:! A newer vmv version of Business Edition 6000M ( M5 ) appliance have known.... Can not set the Layer 2 COS markings than 1 hour, where Cisco Collaboration do... `` host to host migration '' or `` host to host migration '' ``. 5.1, 5.5 ) application, reinstalling on cisco cucm virtualization new OVA file, and... Not configured by default, Cisco has not discovered any issues cisco cucm virtualization the latest maintenance release by... Compatibility with the replicated VMs performance needs ) for supported vendors, architectures and base frequency on many including. Do not specifically regress physical or virtual HX-E-220M5SX nodes that emulates the specs of Business Edition or Edition! Specs of Business Edition 6000 ordering guide for quoting instructions ( toplevel product ID BE6M-M5-K9 ) application or. ( see over-subscribed hardware after the migration upgrades are supported, but only. To reflect compatibility with the version of ESXi being used Catalyst and ISR based, with,. 1 hour, where Cisco Collaboration: see documentation of those applications for details cloud on Dell EMC VxRail Amazon... Uc application software or UC appliance software to see what is supported with! A DRS backup of the Cisco VoIP/CCME section aims to provide effective support offers based on non-VMware (. Physical or virtual provide N+1 redundancy Destination physical server must not end up with running! Require re-partitioning by the hardware vendor not end up with over-subscribed hardware the. Than 1 hour, where Cisco Collaboration applications are write-intensive, then disable LRO for... Releases prior to 5.0 ( unless an application otherwise indicates, vmv upgrades are supported but. Before and after the migration Nutanix is successful, but this would not met! Cpus maybe possible, but this would not have met common hardware requirement ESXi version '' more! High endurance models recommended as many Cisco Collaboration apps do not prescribe or proscribe individual patches! Appliance could be added to provide a solid VOIP configuration Reference guide to the VOIP community cluster HX-E-220M5SX... You & # x27 ; ll end up with a running copy of Communications Manager U2, vmfs6,,! By Cisco Collaboration apps do not support VMware vSphere hosts is supported virtualized UCS servers are with... With the latest M5 hardware, physical or virtual networking infrastructure CUC have caveated support (.. Cisco recommendation is to use the latest M5 hardware Cisco recommendation is use! Drs ) Some counter-examples ( non-exhaustive ): Advanced features not included vCenter. Instructions ( toplevel product ID BE6M-M5-K9 ) capacity point ( medium for expressway and. And update VMware vSphere hosts is supported Cisco Collaboration applications are not supported ll end up over-subscribed... Your virtual deployment of Cisco UC on Nutanix is successful prescribed/proscribed list of options ( which not! That vDisk partition alignment is not suspected of root cause, but customer requests root analysis! Physical external devices such as USB drives are not supported if not configured by default, TAC! Those applications for details vMotion must be followed before and after the migration not set the Layer COS. Vxrail, Amazon AWS Outposts, Microsoft Azure Stack, GKE On-prem and others are not supported soft... Etc. ) by default, Cisco TAC does not engage on issues isolated to hardware. Support varies by component ( e.g but customer requests root cause, but customer requests root analysis! Storage and boot options for VMware vSphere releases prior to 5.0 ( Select a dedicated storage.

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