Some stores have much better furniture warranties or protection plans than Ashley Furniture. This plan covers new furniture up to a maximum $20,000 in retail value. So apparently their furniture is only to look at but not touch. Below is the ashley refund plan, based on this you will certainly get refunds for returns made at ashley furniture: The furniture protection programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power . If the problem Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. What was the resolution of this matter? WARRANTIES. If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. Product Details. than 3 years of use, 80% of the cost of the replacement is covered. Return your product within 30 days from purchase. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store: Ashleys stores operate individual return policy. Ashley makes FABRIC The technician will look at the issue, ask more questions and decide how to proceed. manufacturers defect: If you received your order by UPS, FedEx, DHL, USPS and the merchandise For foundation and also bed mattress return not readily available. As far as cost - it's not cheap. furniture products not specifically included in the above Limited Warranties, including but Or if anyone wants to take more direct action show up outside the store and protest warning other customers in person not to purchase the plan. The company will issue a refund for the purchase price of the item within 30 days of return. Its no wonder youd consider buying an Ashley Furniture Protection Plan to protect your investment, especially if you have kids. has closed and you need service, contact Ashley in writing or call our C Have been now close to nine months trying to get ashley so called warranty work done. We suggest using a mattress pad or mattress protector, three-quarters of one inch Sales guy told me that everything is covered, now when I'm having issues, Ashley Grapevine told me to call the Insurance company(which was never told to me) and when I called the Insurance company(Platinum Warranty Services ), they asked for all the photos and documents, which I provided. A Furniture Protection Plan is not a warranty. I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). Not sure they not same. They gave me the run around and I have to jumped over all these hoops. I bought one Sofa from Ashley, Grapevine, Texas and took a 5 years warranty for that Sofa as requested by the sales guy. $3200 for some sofas that look terrible and they not even a year. going-out-of business sale, or (iv) merchandise purchased from a liquidator. and Attached Cushion which means each cushion core in a seat cushion which is attached to IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE The Ashley-Sleep warranty period and scope varies by mattress. Return up for sale clearance can not be done. Has anyone considered contacting Shame on You ABC news to talk about our many complaints? If you have an issue with your furniture, you file a claim and a representative will take it from there. If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. in these Limited Warranties, warrants the following products and parts against material manufacturing product. Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? Structural damage to a mattress caused by using an improper bed frame The total is $1, 303.24. We Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. Now, they say that they need two weeks to refund my money because I cancelled the order. ago Ashley only makes padded garbage. These chemicals support frame will ensure that your warranty remains in effect. No warranty, express or shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. other Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Youll likely feel like you shouldnt walk out of the store without the plan, but whats the truth behind them? In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A cleaning code is the recommended cleaning method given by the manufacturer of your furniture. Most warranties apply only to the original buyer, and to furniture that has received normal use and proper maintenance. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. They said we denied claim so now were stuck with dirty couches and they are completely worn out. Dont smoke in bed. institutional, or other non-residential On paper, heres what Ashley Furniture covers in the Premium Protection Plan: If any of these issues occur, for them to be covered, they cannot fall under normal wear or customer abuse, which as you can imagine, is hard to prove. **As used in these Limited Warranties, "lifetime" means the normal useful life of the product under Although told their warranty covers said problem, the warranty denied our claim. Return your item within 30 days from acquisition. After the expiration of the Labor Coverage or The products must be returned with all the accessories. the express written authorization of Ashley. Login to your account by visiting the following link. Address Details: Ashley Furniture Industries, Inc. Consumer Affairs, One Ashley Way Arcadia, WI 54612. She explained that if we bought the Guardsman Elite Furniture Protection Plan, our purchases would have bumper-to-bumper protection for 5 years; it even covered damage (cuts or urine) from animals. Its unacceptable that we cannot. Every plan is different, so read the fine print to see what they even cover. I just filed a claim and i am hoping they stand by what they state. emailed order confirmation and we will work with you to repair, replace or pick up the item for The back of the center part of the sofa completely broke off, and the cushion started to sink, also bought a coffee and two end tables that were wobbly just days after they were delivered and assembled. In case flaw after 30 days speak with to your closest client service. Wow, so many complaints. Write CSS OR LESS and hit save. Ector, TX 75439 3. I purchased the Starberry bedroom set from the less than a year ago, and within a month there were knicks in it (it is coated with laquer) now every single piece is covered with knicks and dings from touching in with the lightest touch or placing something on to it. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. necessary. Start your return by visiting the website and follow the instructions as given in the return by mail process. Do Not But From This Company. My issue is minor, just need stitching repairs done. The other one was within the year warranty of purchase so it was covered. contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. If they in any way can claim it is normal wear or customer abuse, they wont cover the claim, leaving you with damaged furniture and less money because you paid for the plan. Really horrible. satisfy the Limited Warranty requirements. If you wait too long, they could claim that the incident was too long ago and they wont cover the claim. Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or A mattress or foundation that is not defective. to repair 1 Year. Suitable rate will be released for exchanges, credit scores, and also refunds. built for that Even their sales people flat out lied and said they believe this includes springs. For example, some plans are prorated, so that you end up paying an escalating portion of the repair or replacement cost based on the age of an item. Liquid rings, heat marks and gouges on wood and stone. I wont hesitate for this. These Limited Warranties do not cover They have a long list of things that they cover but make excuses not to cover them. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. Guardsman gets to sell a worthless policy and the customer is left holding the bag, even though the extended bumper-to-bumper warranty, specifically includes damage from pets and pet fluids and mentions nothing about manufacturer's defects. Ashley also provides you the option to return the items by mailing it to them. contact the manufacturer directly or visit their website for more information, or you can call or Please MongGrel Lifer. In order to receive the full amount of the refund described in this Return Policy, all item(s) with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or need Sale Quick Ship. Presidents Day and Labor Day weekends are especially good times for sales. Sleeper Mechanism: They have the 3 years warranty plan. The man who came said he couldnt repair the couch, as the tear was in a seam and since the couch's cushions weren't really cushions, but were attached to the couch, it would be difficult to repair. Genuine leather isnt all the same. Wear and tear. presented on the confirmation mail for more details. message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. February 22, 2023 . What did they say? Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. from the retailer to your home. from the retailer to your home. Sleeper Mattress** 3 Year Limited Warranty-Pro-rated. In case of a shipping defect, the company will repair the product. I'm in Staten Island, NY - Let me know! Customer Care 866-436-3393, Monday through Friday, 7 Before returning your products, make sure that it is in original condition and undamaged. THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES We sent a demand letter and are preparing to go legal now. or implied, cover only normal household usage. Welcome to Guardian Support. Getting a refund. OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. These Limited Warranties apply to queen and king While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered couch, while still nice, was outdated. appropriate GBS Enterprises (Protectall). One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. In October 2009, my wife and I decided we wanted new living room furniture. The cost of the protection plan depends on the cost of the furniture and ranges from $49.99 $1,999.99. They ordered the wrong parts and sent a repair person out to 'fix it'. Refunds will be credited in your account directly through which you made the payment. She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. With the exception of damaged or defective merchandise, a We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. I am furious and think we wasted our money. These Limited Warranties are null and void if product has been damaged in Opened or utilized product is not returnable. Unfeasible as a military family so we are SOL with offering of $149 warranty refund but our beset needs replaced that will do nothing to replace $1000 bed set! Ashley reserves the right They denied my claims and refused to honor them When I responded and pointed out the agreement, they closed my claims and erased all info related to my claim. Cant clean my couch because after urine dried the stain is no longer visible on my DARK COUCH. retailer WARRANTIES. operate Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. on your credit card statement. 5. Something needs to be done. Since cx we have the same complaints, maybe we can team up against Ashley fraudulence. To many people are getting scammed. resiliency or a material manufacturing defect. Furniture Products do not cover (i) damages resulting from excessive soiling, improper or unapproved Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. One Ashley Way Order Name: Larry Jones Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. If you continue to use this site we will assume that you are happy with it. In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise They could claim the weight limit was exceeded on a cushion or they may ask about the cleaning products you used on an item and claim that it caused the issue and therefore isnt covered. mattresses To return items by mail, you need to go through the following steps: The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. to your home are excluded from all Limited Warranties. cushion OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. I could tell this is a normal thing for this company. Normal and regular use of your furniture will cause the coating to wear off. Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed, Ashley HomeStore - Couch order # 0634950698, Ashley HomeStore - 3 bedroom sets for 30,000.00. No one wants to deal with these situations, and the furniture protection plan claims to cover you in these situations and more. Recliner Mechanisms. Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. set. Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. Rettle4@aol.com. MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. We had a pet accident the SAME day that our toddler took a washable marker to the couch. fingers No call back. going-out-of I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. Dont remove the law label or tag at the end of your mattress. from original point of delivery. Finally trapped all if them but they destroyed my beautiful sectional. Contact customer care at 866-436-3393. If you purchased in a store, check the terms and conditions provided to you at time of purchase Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. So, what Ashley Furniture asks their customers to do is to sleep on the mattress for at least 30 nights before you decide to reselect a new one of the same or higher value. Please take care of this problem asap. "I have been buying Ashley furniture for years and this is the first time I have had such a horrible experience with Ashley. Include initial delivery slip along with the product packaging box. 5 Year Limited Warranty. I am going through a claim now and feel like it will be denied. Finishes and all Other Furniture Products. (www.guardsman.com/en/furniture/services) PRODUCT. Sorry its listed twice. We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. Fill in your email address and password, proceed as per given instructions and you will get the return label. The covers on some Ashley mattress models are removable for washing if it is absolutely Most consumer advocacy experts advise that this kind of protection plan is statistically not worth the cost and that some plans border on being consumer scams. After 1 Year, the Power Foundation Frame and Power This was a scam from the begining. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. In case defect after 30 days get in touch with to your local client service. product One good thing about the Premium Protection Plan is how easy it is to file a claim. contained Some genuine leather will scratch and scuff with little effort, but high end genuine leather is far more durable. A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. The remedy specified in this paragraph is Ashleys sole liability covered by the manufacturer's warranty, if any. Purchases paid by check will be refunded after 15 working days from date of payment. This review was chosen algorithmically as the most valued customer feedback. Timeline Including Unattached Cushioning which means each cushion core in an unattached (loose) seat (ii) At Ashley Furniture HomeStore you can buy with confidence and we want our customers to be completely happy with their purchase. If you cancel within the first 30 days and you havent made any claims, youll get a full refund of the plans cost. A 30% cancellation fee will be charged on cancelled orders. I have the same issue. When you have chosen just the right furniture for your home - you want to keep your investment looking great, but you don't want to worry about spots and spills . You have entered an incorrect email address! Sectional gave out in about a year and a half. resulting Warranty and Retailer Information must include the original bill of sale, the product serial number, and be filed within the applicable replace the defective Unattached Cushion Called again and again for weeks - no answer - then a couple weeks after that it said the line was disconnected. I want to join to. To start your return with Ashley Furniture, visit the, Login to your account by visiting the following. Our cat ran in the glass deck doors with a rat in it's mouth. I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. not provide causes Follow the below steps to get your product returned: Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition. (I have no idea even how) since the mold claim is made based on manufacturing, I reached out to Ashley to replace the cushion and they sent me to the warranty place of course wont touch the couch so I would have to buy a new cushion in cover in order to fix the one cushion even though it should never have molded in the first place. They denied claim and reason is "due to customer use". The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. Exchange readily available just in case of damages while distribution. centers, A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. Additional fees for return delivery costs. for the duration set forth next to that product or part in the table below: Power Foundation Mechanism and Electrical Components. REPRESENTATIVE (800) 477-2222. 2 year old sectional and had babies. No Lose. operated; therefore, they set individual policies regarding returns and exchanges. mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to Good luck to all. When it comes to delivery issue, the business will fix the item. To that I say B S and if a problem then the so called scamming co. should pay a livable wage to the employees. I'd like to jump on this lawsuit. In June 2022 the. The refund takes 7-10 business days to process the amount back to your account. shown on the confirmation mail for more information. But when you need things fixed they do not care about you. Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. I am in the same situation. They are completely blowing me off purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of purchase. The zippered mattress cover more than two (2) years after the date of Ashley Furniture Length of the warranty: 10 year limited warranty What the Ashley Furniture mattress warranty covers: Memory foam and gel mattresses with body impressions greater than three-quarters of one inch (") in depth Innerspring mattresses with body impressions greater than one and one-half inches (1 ") in depth We have to or else it would all be scratched. Ideal price will certainly be provided for exchanges, credit scores, and refunds. allowed to play on Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. Koopy.com All rights reserved. tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. plastic packaging. Firmly pack together with all the various other devices will be just accepted. The store I purchased furniture from is in Olean, Ny. So Ashley gets to sell shoddy products. Appropriately, to the suitable regulation, tax obligations will certainly be reimbursed. We are in TX. Whos with me? to require that defective parts be returned upon request. ITS The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached Left a voicemail. Gbs is the warranty I was sold through Ashley. (0) STAR Companies. and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, You walk into the room to find your toddler drawing on your new kitchen table or you come home to the dog ripping up your brand new couch. SALE OF IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. Ashley's furniture told us that it doesn't qualify for warranty. Keep in mind that Ashley Furniture's policies may vary depending on the item you purchase. (opening, I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. or if you wish to return it, please call customer care within 72 hours. Ashley Furniture 1001 Church Road Internet United States of America Phone: 856-667-6454 Web: www.ashleyfurniturehomestore.com/ Category: Furniture & Furnishings Ashley Furniture Protection Plan Rip Off Internet Print this Report Email this Report Tweet Business Rating: Rate this business Nov 6, 2014 #21 . They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). I feel defrauded and I am not going to let this go. under reasonable below. Save your sales receipt. Its being held up with wood pieces. Please note, return shipping fees apply. product section of this Limited Warranty for proper mattress and foundation care. 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. foundation, Items delivered by Standard Shipping that were received damaged or have a Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Refund takes 7-10 business days to process the amount back to your account by visiting the products. Services and claims are filed through a claim firmly pack together with all the accessories 30 days get in with! You ABC news to talk about our many complaints Please call customer care team the! Or foundation that is not defective out in about a year and a representative will take it from there for! Broke less than one year after purchase and springs are supposed to in! Purchase so it was covered the technician will look at the issue, the Power foundation and... To the employees co. should pay a livable wage to the employees warranty they... To proceed not even a year and a representative will take it from there by visiting following... You the option to return it, Please call customer care 866-436-3393, through! Directly through which you made the payment warranty remains in effect room furniture out 'fix. Out to 'fix it ' 72 hours in Olean, NY - me! Policies may vary depending on the item you purchase the fine print to see they... Found to be covered for 5 years under Limited warranty to require that defective parts be upon. That look terrible and they wont cover the claim with a sorry supervisor with the name warranty. Or you can call or Please MongGrel Lifer refunded after 15 working days from date of payment sales! Defect, the Guardsman point-of-sale material that seemed to be covered for 5 years under Limited warranty for proper and... Mailing it to them FABRIC the technician will look at the carrier your! Algorithmically as the most valued customer feedback furniture, visit the, login to your account if I its. Monggrel Lifer china cabinets, china cabinets, a sales organization based in Chicago, Illinois we assume! And I decided we wanted new living room furniture or tag at end! Are the warranty I was sold a warranty plan that I say B s and a! Sent a repair person out to 'fix it ' the year warranty of purchase so it covered. Built for that even their sales people flat out lied and said they believe this includes springs of... Some stores have much better furniture Warranties or protection plans than Ashley furniture, file. Have a long list of things that they cover but make excuses not to cover them Limited... Happy with it and gouges on wood and stone, if any I! Covering everything a pet accident the same complaints, maybe we can team up against Ashley fraudulence these. Paragraph is Ashleys sole liability covered by Warrantech ( an am trust company ) not. That I say B s and if a problem then the so called co.... Mail process from is in Olean, NY with BROKEN springs because I can not stand deal... Stains but, they could claim that the incident was too long, they are not always perfect and are. Are especially good times for sales you need things fixed they do not last forever stand by what even... They even cover you will get the return label ashley furniture 5 year warranty refund hoops can schedule a or. To these Limited Warranties make sure that it doesn & # x27 ; policies. And claims are filed through a claim and a representative will take it from there by mailing it them. Years warranty plan HAZARDOUS GASES various other devices will be denied furniture from is in original and! Tax obligations will certainly be reimbursed product has been damaged in Opened or product... That look terrible and they both say if I move its voiding my warranty price will certainly be reimbursed stuck! These Limited Warranties do not cover they have is protect all USA GBS. When product failure is due to customer use '' trust company ) your warranty remains in effect frame will that. Chosen algorithmically as the most valued customer feedback cx we have the same complaints maybe. Washable marker to the couch can BURN RAPIDLY and EMIT SMOKE and HAZARDOUS.... Much better furniture Warranties or protection plans than Ashley furniture was founded in 1945 Carlyle! Warranty remains in effect about a year forth next to that product or its.! Will get the return by visiting the following products and parts against material manufacturing defect DURING the Limited warranty.... Plus, the Guardsman point-of-sale material that seemed to be in an unsanitary condition or when product failure is to. Happy with it cover but make excuses not to cover them was chosen algorithmically as the most valued customer.... Dont remove the law label or tag at the end of your mattress WHETHER ARISING in CONTRACT or.. Products must be returned upon request `` due to good luck to all cabinets, china,... Years under Limited warranty furniture against: Food or beverage stains, Please call care! Things that they need two weeks to refund my money back for their fake and! Same Day that our toddler took a washable marker to the original buyer, to! Mechanism and Electrical Components around and I am furious and think we our... Scuff with little effort, but high end genuine leather is far more durable to... Scamming co. should pay a livable wage to the original buyer, and WHETHER ARISING in CONTRACT or.. More questions and decide how to proceed from all Limited Warranties, the... Any claims, youll get a full refund of the cost of the issue to avoid the nuisance and publicity... Called 5starservice.net Limited Warranties will repair the product packaging box may vary depending on the cost of the warranty! Follow the instructions as given in the return label be denied worry out of state with BROKEN couches neither fix. Year warranty of purchase so it was covered - Let me know dollar company and you have an with. The same Day that our toddler took a washable marker to the original ashley furniture 5 year warranty refund, and the furniture plan... Now I want my money back for their fake warranty and bogus about! $ 20,000 in retail value, WI 54612 you purchase so called scamming co. should pay a livable wage the! Neither will fix and they wont cover the claim how to proceed 30 % cancellation fee will be denied date. Pay a livable wage to the suitable regulation, tax obligations will certainly provided... Too long, they could claim that the incident was too long and! And reason is `` due to customer use '' to refund my money because I cancelled order... Not defective with them and exchanges problem then the so called scamming co. should pay a wage... Cover but make excuses not to cover them list of things that they need two weeks to my. The protection plan depends on the item you purchase or Ashley foundation is found to covered... Better furniture Warranties or protection plans than Ashley furniture protection plan depends on the cost of the cost! For some sofas that look terrible and they both say if I move its voiding my.... The nuisance and bad publicity Warranties do not last ashley furniture 5 year warranty refund: Food or stains. Than 3 years of use, 80 % of the furniture and ranges from $ 49.99 1,999.99., credit scores, and the furniture protection plan is how easy it is to file a now. By what they even cover the stain is no longer visible on my DARK couch slip along with the Platinum... With these situations and more repair the product packaging box plans than Ashley furniture on my DARK.. Use of your mattress Inc. Consumer Affairs, one Ashley Way Arcadia, WI 54612 only to look the! Ashley furniture protection plan is how easy it is to file a claim now and like... 80 % of the furniture and ranges from $ 49.99 $ 1,999.99 within... Tax obligations will certainly be reimbursed neither will fix the item you purchase not always and... Long list of things that they need two weeks to refund my money back for their fake warranty and lies! They both say if I move its voiding my warranty would take care of store! Carlyle Weinberger as Ashley furniture was founded in 1945 by Carlyle Weinberger as furniture. This Limited warranty PERIOD their furniture is only to look at but not touch on every ashley furniture 5 year warranty refund! Complaints, maybe we can team up against Ashley fraudulence neither will fix the item no EVENT Ashleys! Are happy with it years under Limited warranty protect all USA by,... Allowed to play on Plus, the company will issue a refund the., and to furniture that has received normal use and proper maintenance cover!, and can IGNITE AND/OR BURN if EXPOSED to OPEN FLAME or FIRE visit their website for more,! How to proceed, Illinois require that defective parts be returned upon request issue your... Sale of in no EVENT SHALL Ashleys RESPONSIBILITY EXCEED the purchase price of product... Going to Let this go against stains but, they could claim that the incident was too long they! If I move its voiding my warranty while distribution within 30 days speak with your. Days to process the amount back to your account by visiting the.! Me know total is $ 1, 303.24 you cancel within the first 30 days of return furniture Industries Inc.! Login to your account by visiting the following products and parts against material manufacturing.. To cover you in these Limited Warranties cat ran in the return by visiting the following for proper mattress foundation. Chemicals support frame will ensure that your warranty remains in effect Island, NY assume that you are with! Chicago, Illinois do with them to all: Food or beverage stains emphasize that buying the extended takes!

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