Some F&B outlets don't offer fountain, some do. Never saw anyone sanitizing these. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. No big deal! When one thinks of themed family friendly resorts what comes to mind? It's worth it.but will be taking out a second mortgage for the next round! Toll-free Experience Center 1-877-525-2427 Local Direct 512-651-1000. There was usually long lines for the Zip Line attraction. Phone Numbers. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. A half-buried ruin - a huge wreck of stones 60 tickets to do the big zip line. We couldve just said nothing at breakfast and walked out after eating. I asked her why it was so much and she said it was due to the toppings. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Wave pool is fantastic. We dealt with it. ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. 2. We waited in line for nearly two hours just to be told that our room was not yet ready. 60 tickets to do the big zip line. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. At all. We will do the big slides.Who cares that her friends we drove 3 hours to meet who are 2 years older than her are happily playing in the kid area. LOTS OF WALKING! We couldve just said nothing at breakfast and walked out after eating. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Again the food and drinks are very over priced, but offered within the park it self- for convince. Just got back from Kalahari Round Rock. Xian, went above and beyond to help locate it and return it to my son. The stones are composed of dolerite, a particular type of igneous rock which can erode to give the appearance of straight and regular blocks suggesting artificial construction. The bed was made up with 2 top sheets in lieu of a duvet. The show was 30 minutes late, no biggie, weather and things happen. Our Kids Love Kalahari Round Rock. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. I will look on their website! Girl who answered laughs. $7 for a domestic beer. And deafening. Again second impression of checking in before getting past the registration desk was very off putting. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. I coped and put on a smile we were on vacation! The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Definitely a place to be. WARNINH: The hotel room doors close very hard and can hurt little fingers. The cocktails are everywhere and they start at $9 a drink and go up. We had the 2 bedroom family suite. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Review tags are currently only available for English language reviews. Be sure to pack a separate Waterpark-specific bag to make changing easy. If there are no adults allowed on certain slides, have it stated. Georgetown and Round Rock have great local options. But there is tons to do where you never have to leave if you don't want to. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. This I ask for manager. This is my line in the sand . Up close beautiful. Do not put yourself through this. There is very little room service, no in room coffee maker, no valet parking. Lost and Found: Kalahari Resorts & Conventions - See 135 traveller reviews, 222 photos, and cheap deals for Kalahari Resorts & Conventions at Tripadvisor. We enjoyed the pool so much. We bought the package deal and everyone got a pass. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. November 29, . After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. We were able to do everything and everyone had a blast. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). 3. There was usually long lines for the Zip Line attraction. There is very little room service, no in room coffee maker, no valet parking. Nope cant order because no one answers phone. It looked like the kitchen and waitstaff did not have enough people working. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. 1. On top of that my family had a wonderful time at the resort and want to go back! We were able to do everything and everyone had a blast. It must be asked for. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. Same with checkout. Everything was clean and well taken care of. If you have them at home, bring them. The manager Kevin came to help her many times and never once acknowledged or greeted me. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. It's worth it.but will be taking out a second mortgage for the next round! The fast food bowling joint is $9 to $25 a meal as well and gross. The quality of prizes is elevated!!! Weve watched it come to life, stayed up to date with the website etc. Up close beautiful. 5. It's only been open for 3 weeks and already this many issues! If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. The gym is very well equipped. Check-out is at 11:00 am. We cant hear all the kiddos running round above which is a win in our book. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Just got back from Kalahari Round Rock. Regular check in is 4pm. Everything was clean and well taken care of. Ok I dont carry change but I had a house key and managed to make it work. As in! The le-de-France [1] is the compact region immediately surrounding the capital of France, Paris. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the durationMy family and I are currently staying at this location. Georgetown and Round Rock have great local options. If your child is tall like mine, age is irrelevant. It's like a Vegas for kids. If everyone needs to be in a raft on the lazy river, have it stated as well. She never did anything that would need a pass. I hope you found this information helpful in planning a trip to Kalahari. Again the food and drinks are very over priced, but offered within the park it self- for convince. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The disappointment in your stay is evident. However, there is plenty to do for all ages. Dont waste precious childhood memories by faking that everything is ok and yall are having a great time. No outside food allowed. Xian, went above and beyond to help locate it and return it to my son. For a kids focused space connected to the arcade, imo, thats just asinine. Ice cream parlor and candy shop- $7 for 1/4lb of candy. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Here is the short version as a family with a 4 yr old and 74 yr old. The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. The gym is very well equipped. How many families can afford $24 a plate for dinner? Blackout curtains work well- which is important to me! We're in it together Your safety & security is our #1 priority. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. The bathrooms were also very gross by the end of the day as well. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! Absolutely disgusting! Or, if you've visited Kalahari Round Rock yourself, put your tips in the comments. On top of that my family had a wonderful time at the resort and want to go back! We ate remaining meals off property. She never did anything that would need a pass. This place is beyond amazing! Please see our partners for more details. Needless to say we skipped booking one. They open at different times. We finally got into our room and headed to the water park after a quick change. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. . When she saw I was not happy about that she did not she was sorry for the miss understanding and then gave me dirty looks the rest of the time we were there. Kalahari Resorts & Conventions - Round Rock: Lost and Found - See 182 traveller reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. 2. It's inclusive and that's nice- which we saw many seniors and handicap children. No chairs outside. It's like a Vegas for kids. The bathrooms were also very gross by the end of the day as well. At all. 60 tickets to do the big zip line. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Valet parking was full which was fine I can cope with that. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Because its not ok and you didnt have a wonderful time. Its called grotto and its like a cave but only adults are allowed to enter. At all. We go above and beyond to ensure this common goal is met. 40 tickets to ride the roller coast, etc. But all other restaurants didn't open till 11pm. Its also blissfully quiet on our floor. They have an area for the teeny tiny aka under 48 inches and then an area advertised as for the family but if your child is over 52inches despite being under 10 your out of luck. Kalahari Resorts & Conventions 3001 Kalahari Blvd. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Who is monitoring guest coming and going? But all other restaurants didn't open till 11pm. We expected this to an extent. I would not pay for this again. The modern city has spread from the island (the le de la Cit) and far beyond both banks of the Seine. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. They even have a theme park where kids can enjoy playing and have a blast with their cool rides. Or a $500 glass of wine? Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. Lots of games, lots of rides, lots to do. But for being a "family resort" Im disgusted. We bought the package deal and everyone got a pass. Seriously? The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. Luckily Melissa was able to help and gave us an awesome experience. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. Ok fine Ill use their text service for the front desk! Until then, reach out with any questions I didn't already answer. The toppings were $4.50 a topping! Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. WARNINH: The hotel room doors close very hard and can hurt little fingers. We are so grateful they took the extra time to look for the bear. Nope. Then show is over go in and all restaurants are now closed. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. The employees working the Porte Cochere need major improvements. The staff is generally clueless, unfriendly and useless. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Regular check in is 4pm. Again, just not going to work out in such a Foodie location. As such, the region includes the now far-flung suburbs of the Paris metropolis, together with several large surrounding towns that form part of the larger conurbanation. We closed at 10. For a kids focused space connected to the arcade, imo, thats just asinine. The cocktails are everywhere and they start at $9 a drink and go up. Nope. Keep in mind I booked online weeks in advance. We went to the water park and started to have fun until someone took dump in the wave pool. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. 40 tickets to ride the roller coast, etc. Anywhere but Kalahari. Clement had found a geological curiosity, dating back 180 million years to the great upheaval accompanying the birth of the Drakensberg Mountains in South Africa.[3]. Its 70* out today so idk what the truth was. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. Its $21 a person! Just got back from Kalahari Round Rock. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. We were very excited to play and have fun. Wave pool is fantastic. Taxes and fees that are shown are estimates only. Spent hours in there. Not many actual games. There is a Starbucks, Ice Cream Shop and a full market open all day. Their ropes course is even bigger. Read the long version for specifics on guidance on how to stay from a hospitality perspective. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Clearly the guest are unloading as quickly as possible. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. However, there is plenty to do for all ages. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. If youre smart, you will save your money and stay elsewhere. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Others attempted to explain the presence of this unknown civilization with comparisons to archaeological finds at Great Zimbabwe. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. No one knew. On a lone and desolate spot; They are more growing pains of being a new property in very challenging times. The waterpark is big. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. It feels like its all about the bottomline. Tripadvisor performs checks on reviews. So if you are sensitive to that, be sure to ask for a room at the end. She seemed confused at times and poorly trained to handle customers. Amazing food not to mention its really cheap. Their ropes course is even bigger. Absolutely disgusting! When one thinks of themed family friendly resorts what comes to mind? We had the 2 bedroom family suite. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. Enough about the food. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Just keep luggage in car and save the $250! This as a first impression with no formal greeting was very off putting. Payments made by partners impact the order of prices displayed. But we expected the service that goes with it. Kalahari Resorts & Conventions - Round Rock: Review - See 187 traveller reviews, 276 candid photos, and great deals for Round Rock, TX, at Tripadvisor. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Enough about the food. Show more Show more Kalahari Resort. The rooms are fine. There are service gaps noted by other reviews that do need improvement. Rules are rules. The grand scale from the outside is huge. I would not pay for this again. For as much as I paid to stay here the customer service should have been outstanding. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. With one, two and . Over and over this was witnessed. I then asked where the firework show would be on the 4th. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Staff didnt feel it important to post this anywhere. The Lost City of the Kalahari is a historical mystery of exploration and archaeology dating to the end of the 19th century. It must be asked for. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. When one thinks of themed family friendly resorts what comes to mind? I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hotel is clean, rooms are clean. They have the bare minimum if that of handicap parking places. Same with checkout. That store is way better than any Chuck-E-Cheese or D&B! * Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. So if you are sensitive to that, be sure to ask for a room at the end. $7 for a domestic beer. Same with checkout. November 12, 2020 12:48 PM Eastern Standard Time. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Seriously? But every F&B on the resort is over priced. This information will be used for that purpose. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Their room rates have increased exponentially since opening last fall. They even off cabanas with the personal pools!4. My favorite and my happy place in Roundrock TX! Every child under 48" must wear some sort of life jacket. Here is the short version as a family with a 4 yr old and 74 yr old. The property is beautiful, modern, and decked with gorgeous art and textiles. Tripadvisor performs checks on reviews. This is a beautiful property with African theme. But we expected the service that goes with it. The attraction was closed for 2-3 hours to sanitize it. Places are grossly overpriced. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. A very oily & not so tasty medium pizza at Sortinos was $26!! We had the 2 bedroom family suite. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. The fast food bowling joint is $9 to $25 a meal as well and gross. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. One of the coloda beverages is $35. It must be asked for. Lots of games, lots of rides, lots to do. The property is beautiful, modern, and decked with gorgeous art and textiles. I called to complain and we were given a late check out at no charge which was very appreciated. The fourth restaurant, B Lux Grill & Bar, is a burger bar found on the bottom floor of the adventure park, known far and wide for its shakes. Yeah no. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. The fast food bowling joint is $9 to $25 a meal as well and gross. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. The waterpark is big. Every child under 48" must wear some sort of life jacket. We did complain and recieved apologies from the staff. There are service gaps noted by other reviews that do need improvement. Here is the short version as a family with a 4 yr old and 74 yr old. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. If you want some sort of paper trail or invoice, you must ask for it. We ordered the 20in pizza that was $29. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The biggest surprise is there is NO BREAKFAST outlet!! Third issue, when we arrived to our room we found hair everywhere in the bathroom. Needless to say, we WILL NOT be returning to this resort. Nope. Who is monitoring guest coming and going? Xian, went above and beyond to help locate it and return it to my son. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. It's inclusive and that's nice- which we saw many seniors and handicap children. Ask for a kids focused space connected to the arcade, imo, thats just asinine do everything everyone. 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