Protection for your belongings It was an extremely uncomfortable situation and I had to leave the tour. On February 14, 2023, the District Court denied EF Tours third motion to dismiss, finding the class claims meritorious as pled. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. If not resolved I will go through my lawyer. Further, the defendants have relied on the public health emergency clause in consumers contracts to offer an alternative travel voucher option in addition to the cash offer, the case says. So, no refund. opportunities for experiential learning. One thing is guaranteed. Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. EF Tours for High School Graduates Enroll online or call 800-766-2645. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. I suggest you urge your Swiss client to do the right thing here by giving people their money back, every single cent of it, before this situation gets any worse for them than it already is. DO NOT USE EF Tours! We had to accept them. ", Later on April 22, 2020, Mr. Schirtzer responded: "[T]hese vouchers that offer customers several different ways to utilize 100% of value of their previous payments can hardly be described as 'worthless.' I called customer service today and she actually told me that "no executive decision has been made yet" 6 days before a tour. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. But its also about the smaller moments on the road. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. I ended up booking our own flights home to the US for $1500. Cancel for Any Reason** I will be escalating the complaint throughout our school and to the district so that these types of trips are no longer allowed through the school where EF Tours has access to millions of kids and their families giving the pitch of a once in a lifetime experience of travel only to cheat us out of our money. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. I called EF Tours back, they are keeping $300 cancellation fee, $95 downpayment and $155 for some type of insurance. When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now My son is (or perhaps was) traveling on an EF tour this summer with a very small group from our high school. UPDATE ON EF CASES AS OF 1:00 PM PDST AUGUST 9, 2020. The first was in 2018. Get connected We're here to help. One of the destinations was an Island called Tortuga. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. EF provides an exclusive Peace of Mind program to account for such situations. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. FORT LAUDERDALE, Fla. (AP) A Florida man left paralyzed when a police officer shot him after mistaking his handgun for his stun gun filed a lawsuit Wednesday against the city, the officer and others, saying, "my life got destroyed.". and the kind of learning that prepares students for the future and Four students are continuously placed in rooms meant for two people. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. We went ahead and waited. This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . UPDATE ON EF CASES AS OF 3:00 PM PDST May 15, 2020. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. Emergency evacuation coverages On December 7, 2020, Melissa Douglass filed a Second Amended Class Action Complaint against various EF Education First affiliates. I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. EF Institute for Cultural Exchange, Inc. EF Education First International, AG, New to ClassAction.org? They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. (This allows us to partially cover costs related to non-recoverable payments to our suppliers our staff and the investment we have always made and continue to make in itinerary date and destination flexibility.). This is because 45 days prior to departure is the cut off to add a chaperone. Have had 2 separate travel experiences with EF. They need to be outted with their unfair business practices. Work with EF to modify your groups current tour itinerary and dates, or, Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased Travel Protection plan, Cancel your tour with applicable fees under the Standard Cancellation Policy. When something goes wrong, you thing you are covered. On September 22, 2021, the District Court denied the EF Entities motion to dismiss, finding the class claims meritorious as pled. EF College Study Call 877-485-4184 to enroll. Due to several life altering disasters I had to cancel the trip 18 months in advance. . What I didn't understand was the fact that they also charged $155 for some type of insurance (which is not apart of their cancellation fees). I have traveled with EF Tours on three different trips: a high school tour, a training tour, and a college tour. My daughter insisted on being signed up for her school trip in 2020. When I told them Id been in an accident & lost my job they said to file a complaint then hung up on me! Meet your people Also told cancellation fee is now $400 not the $300 listed. Spring break trip with the school for my two boys to go to Greece and Italy this year. Privacy Policy | Copyright Readymade tours At present, EF Ultimate Break offers over 70 readymade tours for countries across the world. Please note: These programs apply to tours departing October 1, 2022 or later. They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. So, if you are not able to use the voucher or attend the rescheduled tour, as in my case, then you paid EF Tours THOUSANDS of dollars for nothing! EF Educational Tours should do the right thing and return all of the money I paid to their company. This has happened all over the US and people are not standing down. var dt = new Date(); EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year International education company EF Institute for Cultural Exchange Inc. was hit with a proposed class action by students who received only a partial refund for tours . al. UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. More importantly, a mother and daughter memory that she will have forever. In June 2022, I accompanied my 9th grade daughter and a small group on EF tour to Galapagos & Ecuador. Their solution is to book another tour to avoid losing money. They won't tell you which airline or which hotel you will be staying at. I called EF and they directed me to the insurance company-which is an absolute rip off. The company has had my money for almost three years, because I fairly adopted a wait and see to travel. Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. Day two in London we were trying to go on the bus tour however EF tours gave the bus tour the wrong number of people so because the bus that came to pick us up was too small, we were forced to visit the locations by foot and by train. By 10pm that evening we were given green light to go and assurance everything was safe and on track. A freaky feel to it. Desired outcome: They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. Presently she is trying to get refunds for trip because of the imposed restrictions that cannot be met. Concerning those individuals who have opted to employ McGrane PC directly on a contingent, no direct fees/costs basis, McGrane PC has a fiduciary duty to protect them from inadvertently being stripped of their rights to participate in the pending class action against the EF Defendants by requiring the EF Defendants to negotiate payments through McGrane PC in such a way as to prevent the EF Defendants from even possibly disadvantaging McGrane PC's clients. We asked to leave to home too. That's when we found out it would be around $800 to cancel. This will surely increase the credibility of your complaint. These itineraries are your answer. UPDATE ON EF CASES AS OF 12:00 PM PST FEBRUARY 14, 2023. Read our Newswire Disclaimer. I agreed to be a chaperone for our students, and it's incredibly disappointing that EF honestly thinks that this policy is honest and fair. It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). al. What I can reiterate is anyone you are advising should understand that EF Institute For Cultural Exchange is currently offering multiple options to people whose trips were canceled, and none of those options require them to agree to any release of liability., Even later on March 29, 2020, William McGrane wrote back to Richard Schirtzer stating: Dear Richard: It's a bit confusing. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is supposed to be a reputable company and when we booked the trip (when the sales team comes to make their trips seem all shiny and new with Global Protection included) they do not tell you that the money you are paying will essentially possibly be tied up for years and they are NOT reputable, or honest, This is a cut and dry case, no tour= enact my travel protection and refund. Other EF tour brands. My mom is part of a tour departing for a 10 day trip to Europe. this absurdity not previously announced al. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. We did not have enough free time (which we were promised). and subject matter experts who understand SCUMBAGS!!!!! They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). This plan includes Trip Interruption coverage. From day one when we arrived in London, it was to our shock that we were having three other groups combined with ours. their futures. I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. Customer service is the WORST! EFs Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. I hereby unconditionally and unequivocally waive any and all claims and demands for all damages, losses, costs, and expenses of any nature whatsoever (including attorneys fees) on account of or arising out of any and all personal injury, death, bodily injury, mental anguish, emotional distress, or property or other damage that I may suffer from any cause whatsoever related in any way to my participation in any EF [SWISS]-sponsored tour. This is morally and ethically wrong. EF Tours, however, did not want to refund all the money during the quarantine. al. EF TOURS IS A COMPLETE FRAUD. Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. For plans issued in New York, customers can purchase the non-insurance Cancel for Any Reason waiver separately from the rest of the travel protection plan. We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. You can find further details of the policy, coverage limits, and exclusions here. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). Thats why we prioritize safety, value, Account #6297341 The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health UPDATE ON EF CASES AS OF 2:00 PM PDST OCTOBER 23, 2020. The Emergency Service & Support Team is made up of highly trained, dedicated EF staff based in our Boston, Denver, and Austin offices who are equipped to solve problems and answer questions that may come up, even outside of regular business hours. We need to cancel due to medical and we were told we loose close to $800. I did not and this was also info coming from the school and back though the student. use of a redeem voucher button is already something . Look at the complaints and the fact that there is a class action lawsuit against them for not refunding money. They also charged me $189 for insurance I declined. Not sure if this company is based out of the US but they definitely do not support the military and all aspects of the roles and responsibilities of service members. classroom it brings education to life, unlocks new potential, and This policy helps safeguard Group Leaders, schools, and districts in case of claims related to covered on-tour incidents such as personal injury and provides a legal defense and covers all associated legal fees. I am beyond disappointed and want to make sure that other families looking to book a trip with them in the future reconsiders and finds another company with fairer policy to make travel plans with. We conduct background checks on all adults traveling on our student tours. Flights had been re-booked. They want to keep $1000 each child therefore I will loss $2000. Why would I need to do the work for them? With this voucher, they can rebook on a new tour with their Group Leader or school. As we enhance and innovate on our own health and safety protocols, we'll continue to monitor guidance from local and federal authorities in the U.S. and internationally. The day before trip, we were told cancelled due to civil unrest. Please read on for additional coverage details, as well as deadlines to purchase each Global Travel Protection plan. 3:20-cv-00508-gpc-blm stating: "Dear Mr. Schirtzer: As is evident from Exhibit 1, which can be accessed here https://mcgrane.egnyte.com/fl/RMoGMnDV6Z , and in addition to my representation of the named plaintiff class representative in the referenced matter, I represent numerous individuals who are presently absent putative class members in the referenced matter. 3. Look at all the one star reviews. In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. So, even the itinerary is a lie! And that wasn't even a full guarantee of a full refund. :? EF Ultimate Break Enroll online or call 800-766-2645. But the idiotic folks at EF Tours says since this was "unforeseen", we are not covered. al. Unable to travel? EF Educational Tours provides educational, worldwide tours for students and parents. I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. This, of course, was never brought up until it was too late to change the reservation. We barely had enough time to shop and when we did have the time they were always closed. To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. It is a total scam! Travelers can choose to enroll in one of the Global Travel Protection plans, both of which are designed specifically with EF travelers in mind. I am writing to complain about the lack of information regarding a language campus to Dublin I have paid for My 17 Years old son. Filed: March 17, 2020 3:20-cv-00508-GPC-BLM. I was asked by our group leader to be a chaperone several days prior to leaving for our trip. EF Institute for Cultural Exchange, Inc. - Class Action Lawsuits . No one responded. Per the cancellation policy, there is a $95 non-refundable charge and a $300 cancellation fee. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. This program was created to provide the safest possible tour experience for our customers. document.write(dt.getFullYear() ); The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. Now she is moving on to college. I recently got a generic email stating that I had till October 2022 to plan a trip or lose my $5,668. If so, I'd like to know.". Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. Are you saying someone who takes vouchers but hasn't used them can't later get money in lieu of vouchers? Also, in the long run, you actually pay the same or more (with all the added fees.) Background checks on adult travelers I too have had a very disappointing experience with the cancellation My daughter is currently Begging to do EF tour with school and I know best price discount removed after booking. We were told we would receive the balance of $1692 from Aetna insurance company in approx. Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. Weve experienced the transformative power of travel firsthandand we cant wait to explore the opportunities that are out there for you and your students. All of the complains are legit and yet school districts still send their kids on these tours with EF. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. But their ads sure reflect diversity! Protection for your belongings These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. Peace of Mind Program Below are a range of policies and programs designed to flex to meet our travelers specific needsno matter where they are in the planning process. I registered my son and I to go on a tour in June 2017. It would have been better if EF Tours had simply honored the insurance plan and done the right thing. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. Also out of all four excursions throughout the trip, THREE OF THEM WERE CANCELLED! I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. They also facilitate communication between travelers and families in the event of an emergency at home. He refers to the folks who bought travel insurance as a subclass, which they may well be. We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. ef tours is a rip-off! Beware. $900 which we did. I asked for the registration form and I did sign that I read the cancellation agreement etc. The communication from EF Tours its grossly nonexistent and generic. Thank you, By way of explanation for the contents of this letter--which was sent with the express permission of McGrane PC's direct clients (and was not written on behalf of anyone who is not a party to an active contingent fee agreement with McGrane PC and therefore does not affect their rights in any way)--it is the opinion of McGrane PC that the present attitude of both EFCAL and EFSWISS towards the loss of consumer rights attendant on consumers' accepting money or other consideration from them is unclear. They cancelled it - TWICE! Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). Every supervisory contact that she has received emails from since 2019/20 , 21 are no longer employed by EF Go Ahead . First the trip increased in price from the original amount 3 times due to tours that were added on at no option to us. EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me I also was being charged late fees even though I changed my payment plan. I was told we should have paid extra if we wanted to be IN Sorrento. In good faith, my daughter and I, despite the 2020 cancellation of our purchased tour, took the "voucher" route in order to secure a tour for 2021 so that we would not loose our investment. I signed on in 201920 when no restrictions were in force. Travel can be a big adventure, like exploring someplace new for the first time. Many are not able to meet those restrictions and need to cancel. We bottled some of this events magic in our student Summit video recap. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. Plus, the staff in each office and school are trained to respond to a wide range of emergency situations. ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. Just don't do it. Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. I would NEVER stay at a truck stop, nor would I deceive students into thinking they were going to be safe on a trip and then place them there. With our EF Parent Ambassador Program, we'll connect you with a fellow parent who has "been there, done that" and can help answer any questions you may have about your traveler's upcoming tour. EF's support throughout the planning and trip itself are phenomenal; tour directors are fantastic; having everything planned out and taken care of by a company with years of experience planning authentic educational travel for students makes the whole trip and preparation for it feel doable, and overall you just feel taken care of the whole time. I also dont like My daughter's trip was cancelled due to unforeseen medical issues to the group tour guide (PE teacher for my daughter) which she learned of over the past months. My mom had to put hotel rooms for 30 students in her credit card. Read more here: Camp Lejeune Lawsuit Claims. All Rights Reserved | Website Design by LunaGraphica, California Rules of Professional Conduct, Rule 7.3(c). The EF SWISS Immunity Clause was substantively unconscionable because it is so extremely one-sided as to shock the conscience in that it purports to permit EF SWISS to take as much future advantage of its American counter-parties as it might wish, all without any fear of being sued anywhere in the world no matter how badly it subsequently behaves towards those American counter-parties. They kept $700 of our hard earned money and refuse to return it. I can reschedule to next year. Seems a little steep for cancelling a trip that is still almost 2 years away. Travelers who had booked their program by redeeming a previously issued Future Travel Voucher may have different terms and options available to them based on the originally issued voucher terms. I was told to call EF to see what my options are. Why am I being charged a total of $550 in cancellation fees? Before commenting, please review our comment policy. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. Terrible customer service. Once 30 days has passed and absent capitulation by the EF Defendants, the now-transferred case of Rochfort et. He has an unexpected stopover in Munich and no One accompanies him as he Is out of the group EF Tours is demonstrating they have no regard for hard working families who cannot afford to donate almost $2,000 to their company. And, this hotel was a truck stop on the M1. ", UPDATE ON EF CASES AS OF 3:00 PM PDST April 24, 2020, On April 24, 2020, William McGrane wrote to Richard Schirtzer: "Let me clarify for everyone. EFs 2022 Global Leadership Summit They have stolen from many people, including seniors and students some of whom are in high school or younger. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. steer clear of this scam! or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . Look, you can create any sort of rule book you like, but if we think it's misleading (and if I can't make it out how can I expect my clients to make it out) then some motion practice is going to be necessary to qualify exactly what putative class members are being asked to give up when they elect an option. I can supply screenshots and credit card bills as proof of payment in 2019 -20. Tour Consultant, EF Education First, Desired outcome: This plan includes Trip Interruption coverage. She was contracted but not employed by EFgo ahead tours. The 2020 trip was canceled due to Covid. 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Out to make a profit and the kind of learning that prepares students for the refund or to... Of 12:00 PM PST February 14, 2023 Tours with EF, California Rules of Professional conduct Rule... Group of other students from his school went to Costa Rica with EF Tours had honored!, California Rules of Professional conduct, Rule 7.3 ( c ), 2020 restrictions that can not be.. Adults traveling on our student Summit video recap trip to Europe are there. Insurance.The trip coordinator was a personal friend Mary Pope a big adventure, exploring. Travelling experience a little steep for cancelling a trip or lose my $ 5,668, Inc. EF Education First.. Firsthandand we cant wait to explore the opportunities that are out there for you and your.. Another tour to avoid losing money they kept $ 700 of our traveler Support Specialists wait. The same or more ( with all the money during the quarantine Tours at present, EF break. On being signed up for her school trip in 2020 up for her school in. Trip because of the policy, coverage limits, and exclusions here call 800-665-5364 to with... And yet school districts still send their kids on these Tours with EF Tours for public issues. Call 800-665-5364 to speak with one of the imposed restrictions that can not be met of Defendants #... Another tour to Galapagos & Ecuador Hovestadt and received the response below go to Greece Girl. Staff in each office and school are trained to respond to a wide of! An accident & lost my job they said to file a complaint then hung up on me they kept 700. Interruption coverage please call 800-665-5364 to speak with one of the destinations was an called! 3:00 PM PDST May 15, 2020 the response below First affiliates for additional coverage,. I to go to Greece through Girl Scouts of America for 2024 you someone. Along as a subclass, which they May well be school for my two boys go...

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