Delta CEO Ed Bastian and Utah Jazz owners Ryan and Ashley Smith pose for photos at Vivint Arena in Salt Lake City on Saturday, Jan. 14, 2023. We have a whole team of almost 500 people that do just that for a living, every single day as theyre managing the flights and managing the pricing and the changes to make sure that were meeting the market where they want to buy the seats at, but at the same time, not overselling or underselling in managing that whole process. How does that background inform your leadership style, now that you are CEO? As you mentioned, were a very visible industry. He was the oldest of nine children raised in Poughkeepsie, N.Y., and once dreamed of becoming a professional baseball player. But more important than ever, I think its all given us a chance to sit back and ask ourselves the tough questions as to why do we do what we do? I dont know how widespread it is, but we all see videos of air personnel being abused by patients who arent happy with mask requirements or whatever. You can read Bastians full message here. As you know, we did engage on voter rights legislation in Georgia. "When I graduated college, I had never even stepped foot on an airplane," Bastian said. Next reservation for me Delta if they go there. It was fairly easy to read the article and determine it was the latter. The Jazz and Delta have announced a naming agreement for the teams arena to be renamed the Delta Center. "My Tesla is great," Bastian said during a breakfast talk held by the Gwinnett Chamber of Commerce last week. Ed has been talking about saving american jobs since he became the Delta CEO literally putting up constant messages to employees and asking them to write their congressman and sign petitions. Was everybody thrilled? But at the same time, when you see something happening in your or community that runs counter to the values of the company and what you espouse, particularly on behalf of your people, sometimes you feel compelled to voice your view, your concerns, and to engage. Youre telling me that he bailed on this meeting? He was 54 when he ran in the New York City Marathon, not bad for a guy who also runs a major airline (on the side?). ED BASTIAN: Yeah, well we need to be very active working together. Im sorry but I think some things could have been rearranged for the meeting. And if youre going to be a true servant-leader, you come back and you serve, which is what we asked our people to do. So thats all wrapped into the purpose. You barely make cogent points about the travel industry, maybe you should stay out of politics and industrysince they are clearly over your depth. But when he finally had the chance to address the issue with the U.S. President and confront the CEO of Qatar Airways, he was a no show. However, the decision was made to lay off employees, cut expenses, etc. Domestically weve been able to keep the airways open throughout the entire pandemic, because were deemed by the government to be an essential service. So please quatar and Emirates have been over stepping their bundaries. One of the things I was most proud of last year, we were named at the end of the year by Cirium, which is the group that looks at airlines all around the world and is a data analytic shop, as the most reliable airline in the world. A lot of its about using intelligence and taking the insight youre getting off of the planes and off of the engines and insights from others in terms of how to run a really clean and great operation. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. How Long Will Walmarts Free Curbside Pickup Continue? And you think about the world needing air travel. Thats fair, but as someone who owns a company, you should also know that there are times when being present at an in-person meeting might run counter to your own objectives. And is there a digital strategy that aims to focus at the customer experience and direct sales as well? Weve been relatively, I wouldnt say unaffected, but the numbers are really quite low for us. As it turns out it seems there were people who saw that Bastain was right, and upon his return the company filed for Chapter 11 bankruptcy. So its hard to see how an accountant by trade becomes CEO of an airline, but when you start thinking about what makes accountants successful, its people that are able to read financial statements, read financial data, and be very, very comfortable in analyzing and finding good solutions from the data. I think in some ways youre a paragon for what it means to lead a business through a challenging period. A 12-year-old girl stepped up to the altar at her mom's wedding to read out the exact number of days she felt like her stepdad had felt like her own father before His athleticism apparently extends to his family life. Were in whats classified as a hard-to-decarbonize industry, because 98% of our emissions, our footprint, is jet fuel, is a fossil fuel. Pleased to say at Delta, there are very, very few. As he makes his rounds in Atlanta and through the airline's global operation, here are 5 things to know about the company's new leader: 1. Our hiring brand is strong. But youre right, Adi, throughout the entire pandemic our people have not had the option to work from home. One of my favorite wedding memories! I fly Delta exclusively and almost always do my peers scowl me about it. The, Read More 20 Things You Didnt Know About BrainQContinue, Headlining one of Americas largest and oldest conglomerates is certainly not a small task, and its important for whoever has the reins of GE to be ready for it. Ed Bastian, CEO of Delta Air Lines, leads a company that has been on the front lines of pandemic challenges. He never intended to do anything about the situation in the first place because its his rich middle eastern buddies that are involved so he uses Bastion absence as the focal point of the whole deal, what about the other guys that showed up? Everyone on that is wearing a mask. Also, when you are the CEO of a major US airline like Delta, its probably not that hard to get a meeting at the White House (at least with a normal president) if it were really necessary. So its an issue for our government. And it enabled me to use some of those analytic tools to eventually move into the commercial side of the business, which I did about 15 years ago. Do a weeek later. WebBTC/USD Realtime Price and Historical Chart. Family comes first lord have mercy. Maybe he just didnt feel like talking to a racist that daycant blame him, No matter what your intention was but this was unnecessary and makes you appear petty. ADI IGNATIUS: Lets talk about this moment where Omicron is not as serious, apparently not as fatal as previous variants, but obviously incredibly contagious. The science is (and I were continuing learning) with Omicron, theres a pretty concentrated couple days before youre symptomatic and a couple of days after where youre highly contagious. In other words, how has Bastians absence from that meeting added to his costs (expensive vacation?) [5] In 2000, he was promoted to senior vice president finance and controller. . Bravo! [4], Bastian began his career as an auditor in New York City at Price Waterhouse, now PricewaterhouseCoopers (PWC). She has covered airlines for about 20 years, graduated from Harvard and has a master's degree from Northwestern. Candid conversations on talent, tech, and the future of business. ADI IGNATIUS: Beyond that, how do you choose the social issues, political issues that youll get involved in personally, and how do you manage and protect a brand reputation as you do? 2. When somebody is not following the instructions of a crew member, its not just our crew members, the fellow customers step in and ensure that the flight is to go off on time as safely as possible. So they did. This is his personal decision and literally has nothing to do with his other decision to miss the Trump meeting at which his presence would have had no material immediate, or long-term impact. 7. It needs it more than ever. The specific talking point is the wall being constructed along the U.S.-Mexico border. It makes it very, very difficult to travel internationally, when you think of all the requirements, and the requirements continuing to change and shift, particularly with this latest variant. I really appreciate it. Ed Bastian, the CEO of Delta Air Lines, has lead his company through the disruptions of the past two years, having to adapt to a seemingly endless series of dire, [2] This prompted a U.S. Securities and Exchange Commission investigation, leaving many PWC executives with marred careers. Im just wondering why this was an either-or situation. He has more than likely already been on multiple ultra first class vacations this year. Family comes first. I ask them to do a lot of things. P.S. Why is it important? Every time he comes home he recognizes the responsibility he has to everyones flight safety including his daughters. I want to start by saying that I completely disagree with Bastians criticism of the ME3, but I wouldnt reschedule anything for a meeting with Trump either. I am willing to bet big money you do not have a family. His compensation package included a tidy sum of $12.4 million $2.5 million more than his closest peer in mostly stock awards during the year. Delta's CEO, Ed Bastian, sent an email this morning to customers, revealing the company's plans for handling the current outbreak. They change out the full air with environment within a plane every two to three minutes while were in flight. As for Delta, and while its pilots are unionized, flight attendants, mechanics and other support staff do not belong to a union. 4. Matthew is an avid traveler who calls Los Angeles home. WebEd Bastian is married. And, while that doesnt sound like a huge commitment, given the fact that sustainable aviation fuels today largely are nonexistent, if Delta were to go out and procure all of the SAF that exists within our country, itd be enough for us to fuel only our planes for 1 day, and no one else in the industry would have anything else for the entire year. Bastian, 58, and his wife Anna have four children, including a school-age daughter. "I'm young at heart," Bastian said earlier this year shortly after being named to the CEO position. "I've got a 12-year-old, our youngest, so she's got designs on college and everything. Whoever Matthew is he has no understanding of family life when one has a high level professional life (as do I). If i worked at a corporate job, Id never get that much time off at one time. The question is do we Live to work or work to live. Were huge proponents of 5G. It made business sense to fly home on a much different routing, but life is not just about business. My family makes a lot of sacrifices with Delta. So thank you for taking the time to be on The New World of Work. This is a recent athletic pursuit by Mr. Bastain, having put his running shoes on only a few years ago back in 2014. Weve made a commitment as a company that by the end of the decade, a full 10% of our flying will be done using sustainable aviation fuels. Could he have made last-minute arrangements to attend said meeting and meet up with his family mid-vacation? Business reporter Kelly Yamanouchi covers airlines and the airport including Atlanta-based Delta Air Lines, one of the world's largest carriers, and Hartsfield-Jackson, the world's busiest airport. Mathew, you kind of paint this guy as a slacker. Im confident our governments going to be able to solve this working closely with the FCC, as well as the FAA. Personally I think its clear this vacation was just an excuse. A lot of people dont have options, they need to travel and they need to get to where theyre at. I stand by my tile and have children. We give them tests. It has lost all credibility like Bastian. This site uses Akismet to reduce spam. ED BASTIAN: Its a very serious issue. A lot of people back in the skies for the first time. It really needs to be a support center to the people out in the business that are making it happen out in the field. Now for the CEO of AA?? @chasgoose has the best comment and most sensible. Delta Air Lines CEO Ed Bastian was the best paid U.S. airline CEO last year. We have seen time and time again how he will say one thing in a meeting and then completely change his mind once senior WH staff who actually care/have a viewpoint on the issue at large get in front of him themselves or by sneaking materials that push their agenda on the issue into his briefing documents or by going/getting someone to go on Fox News to do the same. So I think it would have been odd for Bastian to show up at this meeting to bump fists with the same union leaders he has recently battled with. Im sure one of them maybe could have fit this into their agenda !? Good for Ed. We are as isolated and distant from each other that I can ever recall. The question I have is about impact. Its easy when times are difficult to want to shy away when you dont have the answers to the questions that you need. And so we asked the question to the CDC, because we were having thousands and thousands of our people that we were having to pull out of the operation in a very disruptive manner and isolate when the science didnt seem to suggest that that was necessary. Some things have to take priority. And Im fortunate enough now to be a CEO for six years. So, at Delta, we made a commitment 2 years ago that, while we couldnt find the answers today with respect to a new alternative source of energy, we could make a difference in terms of offsetting our footprint. I have no sympathy for this guy. We make decisions here, hundreds if not thousands of times a day, and we need to be really good decision makers. WebWe met at a wedding of our close friends (thank you, Lucy & Mike!) Wow, there are some seriously off-base people on here. People need to get to where they need to go for medical reasons, for health reasons, for job, etc. In a video to employees, Bastian states that he was on an international family vacation. Hopefully really good news, hopefully soon here on that score, because we need to get an answer soon. I think the problem with the whole tone of this article from the headline down is that it suggests Bastians only choice was between vacation and attending this meeting. And this is something I was going to ask as well, which is the rollout of 5G thats coming. Delta CEO.got em and lives by em! It's a Model S, which starts at $71,000. Do you understand how the Trump administration has been playing heads of state and heads of companies for the last two years? The other thing were doing, certainly, is looking longer term at hydrogen and electrificationall new technologies, but theyre going to take some time. www.zola.com wedding justthebegannon Ed Bastian has been CEO of Delta Air Lines for nearly eight weeks after stepping into the role May 2, elevating his profile in the airline industry and in the business community in metro Atlanta. Family first. This may make it seem as if he has adopted a competitive lifestyle, but actually the marathon was the result of a bet he made with his Delta employees. ED BASTIAN: I called it the final kick in the teeth from the pandemic, Omicron, because if you recall we had a very, very busy Thanksgiving holiday. About This Meeting. Glassdoor just ranked us yet again in the very top companies to work for, as anonymously by the people themselves that have the best sense for what its like to work here. Bastian kept his word by running the New York City marathon two years ago, raising funds for the Rally Foundation for Childhood Cancer Research. What a moron for writing this, do you live to work or work to live? Its not as if its deterring travel, people are ready to travel. And Im interested in how tough its been to retain talent. Not sure what your point is. If h wants to be CEO. And so we probably had a better pulse on who was really coming down with Omicron than most other companies, certainly most other airlines. Our customers, our community have never needed us more than right now. During the meeting, Trump complained, Eds not heres. He also shares an inside look at these conversations and solicits questions for future discussions in a newsletter just for HBR subscribers. If the (so-called) President was going to take the issue seriously, then his absence might be questionable; however, since we know (and Bastien knew in advance) that Trump was just going to defend his foreign cronies, the absence is not relevant. Spenser Heaps, Deseret News He was a smart man, knowing that he needed to keep his family vacation, and knowing that it was going to be utterly useless sitting in front of the current president to discuss this. When you think about the bigger question about retaining and recruiting, weve hired 9,000 people over the course of the last year. But dear @flysas , next time if I a, Ready for #PIA from #MAN to #JFK -- we will be rac, Another room with a beautiful view #hyattregenc, Enjoying #shanghai with @onemileatatime from the i, From my front gate to my boarding gate in 15 minut, @malaysiaairlines #747 out of retirement and in se, View from my 61st floor room at the beautiful bran. 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