Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. Its always been about how do we grow and empower local economies? I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. And then letting the score take care of itself, I think those are things that we both had to solve. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. ago. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. As a subscriber, you have 10 gift articles to give each month. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. Is this a service that restaurants would actually pay for? After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . Soon, a new group Wall Street investors will pick a side. So Ill be quick. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. Overseeing product development. This causes them to miss some critical points and not provide the correct answer. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. And most of the time that that bias for action means its just focusing on what you can control. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. Get started with your Free Employer Profile. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. What was going through your mind when you said that to your teacher? For DoorDash, going public is a necessity.. To be more specific, analytics case studies test your ability to. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. Other merger efforts have flopped. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Joy Huang: Be careful what you wish for, Tony. One of the things that we found effective is really writing things down. Busy people. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. Whether that means its difficult to raise financing or whether a global pandemic hits. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? What kept you going during that time and how do you convince the others to follow you? Tony Xu: I dont know if its taught anymore. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. Its only three questions. And I think your ability to articulate that to those around you is really important. But for us, it was this value choosing optimism and building a plan. 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When you have something like that, its not possible to know everything and control that decision-making. It's a big banner which has the 12 values organized into 4 themes -. Interested to advertise with us? I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. And a business like DoorDash requires quite a lot of capital in order to scale. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. I think we have maybe 30 seconds left. Anyone can read what you share. Those were the three questions that we were trying to answer. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? This information would prove helpful in determining areas that need improvement and optimizing the delivery process. This list does not include technical or factual questions. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. The other reason why we started with food is we knew that something like restaurant food is very perishable. Theres a lot of work thats left to go. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? Follow us on social media at Stanford GSB. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . +1, got my DoorDash technical interview today as well. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. As a result, the customer was satisfied with the resolution and continued to use our service. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. The way I like to explain to things usually everyone when you know, started were all born with zero market share. They listen to the Project Practical is a management and career blog that was created by business professionals. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. After that, Im done with all of that, he said. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. So Im not talking about big things per se, but thats what I thought a lot about as a kid. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . And so, I think the second best thing when you dont have full control is that you plan for the variance. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. Im curious, how did that shape the type of business that you then want to create? The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? As the market matures, they start making money, he said. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps And then, what kind of morphs even over time is, how do you actually scale this culture that you built? SVS IT Solutions is a software and IT development company. As DoorDash grows, he said, theres going to be more tension.. Determined and self-motivated undergraduate marketing major. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. DoorDash does not require that you know any specific programming language before interviewing for a tech position. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. Joy Huang: Thank you both for the questions. You can find more episodes of this podcast on our website www.gsb.stanford.edu. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. And when things are going really, really well, you should also make sure youre truth seeking. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Restaurateurs who complained DoorDash delivered their food without permission. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. 1. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. Thanks for having me. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. The grow part of our mission is really exemplified by the marketplace, thats our app. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. Because its hard to get better at all of those things at once. Could you help us first understand what this principle means? Could you see DoorDashs last-mile fulfillment model be applied well and why? Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. Food delivery requires timeliness, accuracy, and attention to detail. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. We were looking a lot at the input metrics. Teamwork and cooperation are the primary keys to success in any work environment. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. Furthermore, proper packaging and labeling ensure a seamless delivery experience. Christopher Lee for The New York Times. We experienced strong delivery sales out of the gate.. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. Soon as the interviewer begins asking the question bring a refreshed perspective and worthwhile to... 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