BART. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. This happens automatically, with no disruption in your ability to use Clipper. View vessel seating chart for San Juan Clipper. There are no discounts available at the BART vending machines. Includes travel to any of our destinations with activities or hotel stay or both. Thats why we say to allow a few extra days if you are picking up your value on a bus. What's the difference between cash value and BART high-value discount (HVD) tickets? Your session is about to expire due to inactivity. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Requires iPhone 8/Apple Watch Series 3 or later. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Why isnt it on my Clipper card? The Go Pass is valid for the calendar year until Dec. 31 at midnight. Select machines accept credit and debit cards. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Credit card charges are processed immediately. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. We recommend arriving at least one hour before your ferrys departure. 2020, Metropolitan Transportation Commission. On a successful tag, lights and a "Travel OK" screen will appear on the machine. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Huh? Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Can two people use the same card at the same time? Please plan accordingly and allow sufficient time. We will send an email to confirm that you have updated information in your account. For all other cards on your phone without HVD, value will be available immediately. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Choose to stay logged in or to log out. Learn more on our luggage policy. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Imagine you want to take a trip on SMART that costs $5.50. This site is protected by Google's invisible reCAPTCHA. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Once you do that, it will show up in your account. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Check out our virtual tour of the Victoria Clipper V! See full menu. Clipper on your phone. New to Clipper? Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. On our international route, the Victoria Clipper V also offers onboard duty-free sales. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. You may also bring other food onboard, but no outside alcohol may be consumed onboard. There is a 50 cent surcharge per trip for paper tickets. Keep your phone handy in case an inspector asks to see your fare. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. 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To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. For more information, visit Sales and Service Locations. Please submit all travel cancellation or change requests through our Contact Us page. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Skip the side navigation menu and go to the main content. You will still need to use your plastic Clipper card for this. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. My transit benefit program told me they sent you the money. Please have your vaccination card or a photo of it ready in the event you are asked to show it. We will send an email to confirm that you have updated information in your account. Call us 800-888-2535; Contact us; Enter search term: Go. Roadshow. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. What if I buy a new 31-day pass before my current pass expires? questions, log in to your account. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. On the cable car, the conductor carries a handheld card reader. Or get help resolving other issues with your account. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. This page includes when value is available, online orders, different types of value, and blocked cards. Select Clipper card and follow the instructions to add a card and load value. Everything you need to know when you travel with Clipper! If you have a monthly pass, it will obviously expire at the end of the month. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Choose to stay logged in or to log out. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. To provide payment, log in to your Clipper account and edit your Primary Payment method. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? We do allow walk-up day-of guests to purchase tickets if space allows. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. For Andriod phones, you may need the move your phone around. Discounts; Where to Use; Follow. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Select "Transit card" and "Add Clipper card". The extent to which you can use your card and the fees that apply depend on your credit card company and bank. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Can I get a Clipper card before I arrive? Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. You will select your seats when making your booking and may choose between the lower or upper deck. Paper Tickets This page includes How RTC cards work, accessible information, and using Clipper equipment. And you can do it anytime. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Select Clipper card and follow the instructions to add a card and load value. Learn more about required travel documents. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. We will automatically send a declined payment notice to the email address in your Clipper account. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Key Clipper information translated to Chinese. Clipper is a regional transit card that can be used on all transit in the Bay Area. We strongly encourage customers to take advantage of the time to unplug from technology! Center the card or device over the "Tag Here" graphic on the screen. See the Google Pay How-To page for more details. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. And, to get it back, its an hour on hold, and three to five business days.. Report a lost, stolen, damaged or defective card and discuss replacement options. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Thank you! Funds are immediately available when added using a vending machine at BART. Many transit agencies offer some type of 31-day pass for your convenience. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. What is the best way to tag on the new Clipper card readers? Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Clipper on your phone will not unlock a bikeshare. All FRS Clipper employees and crew are fully vaccinated against COVID-19. 4 yr. ago. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. But if a customer already has value on his/her card, that value should not be removed. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Once you set up Auto-Reload, we need to confirm your payment method is valid. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. If the condition evaluates to false (.F. What Clipper services are available during the COVID-19 outbreak? Some purchasing limits applyas outlined on our sales page. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Please enter the ages for all children 18 and under. Our vessel also features one wheelchair accessible bathroom onboard. You must apply for an RTC Clipper card in person at a participating transit agency. Pay With To find the cost of a particular BART trip, use the BART Fare Calculator. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. TDD/TTY: 711 or 800.735.2929. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Three beeps and a red light means your card wasnt accepted. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. After we collect payment, we will send you an email confirming this. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Once you hear a single beep that means youve paid your fare and are good to go! Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Some transit agencies charge fares based on distance or zones. 2020, Metropolitan Transportation Commission. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. and our 2,123 Reviews. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. You can also modify your booked seats at anytime by visiting our seat selection portal. Choose your payment method and complete the order. Get the Clipper app. Key Clipper information translated to Spanish. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. All guests are welcome to use the top outside viewing deck as desired during our trips. 877.878.8883. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Had to call a couple of weeks ago, and got a live person really quickly. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Enjoy the convenience of booking the entire trip all at once. Check Clipper News for holiday or modified hours. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Clipper isadministered by the Metropolitan Transportation Commission. Picking up your value means loading the value on your card after youve placed an online or phone order. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). So if your primary funding source is declined, your order will be charged to your backup card. Why wasnt I notified this would happen? Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. For more information, visit Sales and Service Locations. There is a $5 fee for this service. Fares are based on distance traveled. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. All Access Digital offer for just 99 cents! Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. However, there are 3 Clipper vendors at SFO. Clipper says it does not take funds away, even if the card goes unused for years. Opens in new window. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. You can use cash value on all transit systems that accept Clipper. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. EMAIL US. This page includes how it works, mobile payments and Clipper mobile app. Bicycles are stored on the outside deck subject to the elements. There is a 50 cent surcharge per trip for paper tickets. This is just another barrier to transit: an opaque payment system. Otherwise, you will be logged out automatically. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Use your Clipper card on all Bay Area transit systems, including Muni. I have loaded a lot of money on a clipper card through the website months ago. See the. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Weekly and monthly passes are not available. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. All rights reserved. If you want to ride, you will need to tag again. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. You can set up automatic reloading when you initially order a card and load value online. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. The Google Privacy Policy and Terms of Service apply. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. We offer a variety of discounts as outlined here. Please visit theUS Homeland Security websitefor more information. Find your service: AC Transit. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. I loaded value online, but when I tried to use my card, it wasnt there. Account Management. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Can I set up Auto-Reload for cash value and a pass? There's no need to open an app. Children from countries other than the US or Canada will require a passport and possibly a Visa. If you already have a card, you can choose to set up Auto-Reload when you load value online. You will need to use this new email address the next time you log in to your online account. Please check out this 2022 guide to Seattle whale watching. Ticket Central. Who CANNOT use Clipper on iPhone or Android phones for fare payment? 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. In addition, we offer a full range of beverages options, including locally-distilled spirits. Pay With During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. The card reader at Caltrain stations. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. It still says my trip is in progress, any way to cancel this? How does Auto-Reload work with monthly passes? Please call 800-888-2535 or submit your request via our contact us page. Clipper is now available throughApple Pay and Google Pay. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. No, transit agency ticket offices cannot load value to mobile phones at this time. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. This page includes how to tag, card issues, and visitor info. Please learn more about traveling with pets. We do allow walk-up day-of guests to purchase tickets if space allows. Pre-Tax Transit Benefits. . While Clipper is used to pay for BART, it is not a BART product. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Using Clipper. Felonies may also prevent you from entering Canada. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Please note that you cannot use your phone to unlock bikeshares. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Please note that The Hub is permanently closed. If your card is registered, contact us so we can block your card from further use. To find out more information about replacing an RTC card, please visit 511.org. A Station Agent can help direct you. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.

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