Feb. 14, 2020. There is no federal oversight of the assisted living industry. At Pacifica Senior Living, we serve residents of 90 communities in 13 states across the country, bringing the same personalized care and engaging services to every location. Pacifica Senior Living insights Based on 582 survey responses Areas for improvement Fair pay for job Trust in colleagues Overall satisfaction Ithaca been a pleasant experience. BBB Business Profiles may not be reproduced for sales or promotional purposes. Learn to identify discrimination with lorem ipsum placeholder dummy text copy. They have provided us and my mom with a high level of professionalism, competence, compassion, and kindness during this painful and difficult struggle with dementia. Thanks for having folks like her and her staff in your employ. Calaroga only provided very limited services to my father and family for four days. During the move/transitioning of our mom to Pacifica, we appreciated very much how Heidi and her team made this process a very smooth one with answering all of our questions and all the updates along the way. There are good people, working for a horrible company. It was very nice, very open, and a very homey environment. Call (855) 481-6777 to speak to a Family Advisor for FREE for immediate assistance They also do not provide the accommodations that are included in the monthly payment and lights outside have been burn out for over a year. Cons. Ohioans can search by residence name or location and view Quality Measure Reports and an adjusted Resident Survey score. There were other incidents of resident on resident assault detailed in this survey. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. -Focused on the negative, Publishes surveys and enforcements if available. 0 complaints closed in the last 12 months. What makes the chef or dining program at Pacifica Senior Living Paradise Valley exceptional? The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. Pacifica Senior Living Management LLC * 1 Principals See who the company's key decision makers are 41 Contacts Reach the right people with access to detailed contact information. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The facilities are very clean, very nice, and very well run. But in all states that make the information available, a clunky and confusing database search is required. October 20, 2021 at 5:34 am PDT. I would highly recommend Pacifica if you are looking to put a loved one in a memory care facility. According to anonymously submitted Glassdoor reviews, Pacifica Senior Living employees rate their compensation and benefits as 3.1 out of 5. Who assesses residents' health and cognitive functioning? BBB Business Profiles are subject to change at any time. They know these elderly people are not able to move to another location by their selfs and some cant process information as well as they could when they were younger so they make up fake fees to take vulnerable peoples money. 9 See similar companies for insight and prospecting. It is a wonderful place. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Call They are usually conducted by the residences themselves and their results are not published. Thank you Senior Justice for caring as much as you do. The downside is that many Ombudsmen are simply overwhelmed by requests and gaining access for an in-depth conversation may be difficult. By clicking "Get Pricing & Availability" I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners, about senior living solutions or Medicare insurance. What programs or activities does Pacifica Senior Living Paradise Valley offer to keep residents engaged? Assisted living records maintained and provided by the states have one large advantage, and unfortunately, multiple disadvantages. It was clean and the rooms were nice. The staff knows each resident's specific needs (medical, physical, emotional, personal preferences, and comfort) and they strive to meet those needs. They also have an impressive number of art, music, and pet therapy opportunities for the residents, and even outside field trips for those who are still mobile and can communicate. Families might request a copy of the latest survey when visiting a community. . They were finishing up, and people were taking their plates away. Residential Care Assisted Living How to File a Complaint. Narrowly Focused Nursing Home Abuse Attorneys. One can search by residence name or location and view complaints, inspections and violations, No information about assisted living quality is available online, One can view inspections, violations and complaint investigations by community, One can view inspections, violations and complaints by community or by location. Hopefully we have made an impact within thier company culture. Since 2006, the facility has been fined at least five (5) times. Every effort is made to provide accurate and up to date information. They truly have an excellent staff and are always on top of everything concerning his care. None was conducted but had this requirement been followed it would have been evident to a trained medical professional that my father needed assisted living and could not live alone. Our loved one has been living/thriving here for 6 years now. Toxic, harassment, discriminatory. RELATED: Two Pacifica senior living facilities in North Idaho are out of compliance, records show They have done a tremendous job welcoming our mom into their memory care cottages, and have gone above and beyond to keep her healthy and happy. Washington, D.C. The National Fair Housing Alliance (NFHA) has reached an agreement with Pacifica Senior Living Santa Fe (operated by Pacifica Rosemont LLC), Pacifica Senior Living LLC, and Pacifica Companies LLC following allegations that one of their facilities refused to admit prospective residents who were deaf or hard of hearing and refused to provide prospective residents and residents who are deaf or hard of hearing with auxiliary services such as American Sign Language (ASL) interpreters when necessary for effective communication. This time they are giving her the runaround. The contents of this website should not be construed as legal advice on any specific fact or circumstance. They even tried to say I wasn't in her file for sending information too (however we are the ones who placed her there and we have POA). Use or replication of this content by other web sites or commercial entities without written permission is strictly prohibited. The food is delicious and dietary staff is also excellent. While providing the best in customized care for our residents, we also provide support and education for families, helping the entire family enhance their understanding and happiness. According to the complaint, Mr. Marcus died as a result of his injuries in August 2015. We are especially excited by the variety of activities that are available for the residents there as well as Emily and the awesome staff that help to run them! The care my father received is wonderful. State Assisted Living Records. BBB is here to help. Residents go without basic amenities while they shop around for the cheapest price. -False reviews exist if not verified, -Time consuming to access reports According to the survey, the resident had managed to leave the facility and return to his sons house, where his son found him and eventually returned him to the facility after a short time. The above prior lawsuit information is for informational purposes only and does not constitute legal advice. Every employee has been caring and helpful to my Dad, and we are always encouraged to come and visit or participate in the many activities they offer. the whole company including corporate. Pacifica Senior Living was a good place, but the people in the mild Alzheimer's unit were severe. From my initial visit something told me this would be a good place for my mom. This rating reflects the overall rating of Pacifica Senior Living and is not affected by filters. I made the right choice! Extortion! State assisted living databases are best used when one has already selected a community and they just want to make certain that that community has no major history of resident neglect. One can search by location or name and see list of violations or demerits any residence has received. Does anyone in here work at Concentra Urgent Care? Of course he was free of the virus and Pacifica took us in during this difficult transition. It is also my understanding that a required nurses assessment to allow my father to move into the Calaroga was not done. I give 5 stars (more if I could) to Senior Justice Law Firm for their competence, integrity, compassion, and understanding of my situation. One can see the number of complaints and inspection reports. The staff are welcoming & great to work with. If one is looking for positive information about the communities, the state records are not the place to look. This place is very welcoming. She is doing great. NFHA was represented in this case by Andrew Rozynski of Eisenberg & Baum, LLP, and the investigation was supported in part by a grant from the U.S. Department of Housing and Urban Development. Pacifica Sun City Senior Living management team! They are not authored by Glassdoor. According to reviews on Glassdoor, employees commonly mention the pros of working at Pacifica Senior Living to be senior leadership, career development, culture and the cons to be benefits, compensation, management. How does one assess the quality of care provided in a specific assisted living residence? Ive had excellent care since Ive been here. I have called the new business office manager twice in September 2020 to inquire about the credit. I put my trust and faith in their years of focusing their legal ability in only one field and that has proved to be 100% effective. Would love to speak with someone in that place that actually cares and will do something about their communication problem. The residents can move freely in and out of the cottages, enjoying the big porch with rockers and comfy benches or the pretty landscaped yard full of flowers, a gazebo, and birdhouses. This facility is great!! Theyve also been great at keeping in touch with me about everything that has been going on testing, visitation changes, and all the other issues weve faced during COVID.Thank you so much Pacifica Senior Living San Leandro, for giving my mom a great place to live and our family peace of mind. Customer Reviews are not used in the calculation of BBB Rating. and get more details. Search by community name or location. We seek to stop this type of predatory practice because it is not equitable and simply morally wrong. i am pleased with the level of contact they make with me to let me know how my dearly loved one is doing and what he needs. Mr. Mascillino suffered a fall that resulted in a hip fracture while at the facility as the staff failed to supervise him properly. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The Studio was not ready for move in so he stayed in a guest room at Calaroga for four (4) days. The information is not provided in the course of an attorney-client relationship and is not intended to substitute for legal advice from an attorney. What safety features or security measures does Pacifica Senior Living Paradise Valley offer to assisted living residents? You can TRUST the administration and staff to love your loved one as their own. Our family is very satisfied and grateful for the excellent care provided by all the staff (nurses, caregivers, dietary, maintenance, office, and activities departments). What 180 turn around for my previous experiences facility had plenty of outdoor space very accommodating spectacular people from all the nurses to the people running the facility our hearts were put at ease, And the entire experience from start to current has been truly spectacular I could not recommend them more. The table below lists what information each state provides online and links to that states database. Nurses are very helpful and the entire staff is very pleasant. Reviews are very important to us and are the best way to let others know if our team has provided you with a great experience. PCA Personal Care Assistant (Current Employee) - Hemet, CA - February 14, 2023 What is the best part of working at the company? The brand new assisted living facility is gorgeous. Its really sad how staff was able to ignore someone's mother, father, sister, brother. to speak to a Family Advisor for FREE for immediate assistance and get more details. Failure to respond to 3 complaint(s) filed against business. All brand new including furniture. As an assisted living provider, Beehive Homes has always taken very seriously its responsibilities and obligations regarding people of all disabilities, he said. Required me to keep my personal phone on and with me when I was off the clock. Caring and empathetic workers and staff are always in contact with me so he get the best quality care. Until now there have been no cases of COVID there. This business is in an industry that may require professional licensing, bonding or registration. This rating has improved by 2% over the last 12 months. One can view sanctions taken against residences however in order to find information on a specific community one must search backward through multiple pages. You should not act or rely on any of the information contained herein without seeking professional legal advice. They have a salon, people that do the nails, crafts, and they have entertainment that comes in. My mom has lived in the independent living for a year now. A spokesman for Spectrum Retirement Communities, which had one New Mexico community on the list, when contacted, said the company had not been served with the lawsuit but added, We take allegations regarding non-compliance with Fair Housing very seriously.. Specific Cases Require Specific Lawyers. In fact, every staff member I have come in contact with has made me feel this way. Its a good place to work at, youd love it . Your receipt of such information does not create an attorney-client relationship with this law firm or any of its lawyers. Pacifica has been great! All of the residents and staff are new being tested, and positive cases quarantined in the hospital. One can view Deficiency Reports and Plans of Correction by residence. BBB reports on known marketplace practices. They are a dedicated "family" whose goal is to make your loved one feel like they are at home. Many larger competitors offer similar facilities and services for $5,000 per month or more. AHCA found that one residents admission at the facility may not be appropriate as he needed constant supervision to prevent him from eating inedible products, choking and touching other individuals, including residents. cons would be everything ! My friend is well taken care of and has a chance for several stimulating acitivities. I am a relative of a current resident. I have referred several of my personal clients to them since the visit. Caring.com Recommended. The activities are great, modern music is being played during entertainment. We understand how important this is to our residents and their loved ones. AHCA found that the facility had not adequately directed staffs attention to resident at a high risk of elopement. I visited Pacifica Senior Living Paradise Valley. My mom is already situated in the Pacifica. Reviews are available for nearly all residences with the exception of minor adult foster care home with 1-4 residents. Crazy enough I am trying to send them money. and can't get information on who and where to send it too. BBB recommends that consumers consider a businesss BBB rating in addition to all other available information about the business. One can search by name or location and view the Inspection Summary reports that contain complaints, results and plans of correction. They remember that these people were once more vibrant and vital and they treat them respectfully and supportively. What ongoing senior care training does the staff receive? Pacifica Senior Living - Citrus Heights is located at 6650 Crosswoods Circle, and offers active living services for older adults. Allegations: Mr. Phillip Mascillino was a resident of Pacifica Senior Living of Palm Beach who, according to the complaint, passed away as a result of injuries sustained due to the negligence of the facility. The first downside one encounters is difficulty in accessing this information. Hey everyone! Management at Pacifica is topnotch. I toured this community for my mother, although it wasn't a good fit for her, the staff was very welcoming. My sister is a resident at Pacifica she really enjoys living there the atmosphere is very warm, homey and welcoming! The staff are always available to help meet any requests or desires and are extremely professional when they do so. Should a search encounter a lack of information from the state, the meaning is ambiguous. The apartments are large with high ceilings and spacious bathrooms. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Ronni, the activities director is amazing and keeps the residents on their toes with fun each day. Complaint Regarding Deficiencies Dated 5/24/2019. toxic work place, managers will tell you not to gossip. Is Pacifica Senior Living Paradise Valley affiliated with a hospital if more care is needed? We put my mother in Pacifica April 6, 2020. Pacifica Senior Living of Palm Beach has been cited numerous times by the Agency for Health Care Administration (AHCA), who conducts unannounced inspections of nursing homes. International Association of Better Business Bureaus. Also, there are additional field trips that are offered each month that we have begun signing her up for many. The National Fair Housing Alliance said that over the past 18 months, when testers called or made on-site visits to the senior living communities on behalf of the organization, pretending to be interested in learning more about the communities, staff members responded by: The NFHA alleges that these acts violate the Fair Housing Act, which prohibits housing providers from discriminating against people with disabilities, including being deaf or hard of hearing. notify us On each occasion, I was told the credit would arrive soon due to a backlog. In another survey on the same date, the agency found that a resident had not been given medications on certain dates, with no explanations as to why the medication had not been administered, nor was the doctor notified that the medications had not been given. Meals Are Served In The Cottages This Is A Home Like Setting. If Pacifica Senior Living Paradise Valley accepts dogs or cats, what indoor/outdoor areas can they enjoy? As a matter of policy, BBB does not endorse any product, service or business. This matter has been resolved and Pacifica has responded accordingly. I am impressed with the care given at this facility, as well as the friendly, responsive staff, and the general cleanliness of the facility. Having problems? She has lived in a couple of other communities and this one is definitely the best place she has ever lived. Going forward, Pacifica must develop and maintain an affirmative non-discrimination policy and a reasonable accommodation request form; update marketing and communications materials to highlight the companys commitment to fair housing; conduct trainingincluding onboarding training for new staffabout legal issues concerning people who are deaf or hard of hearing, as well as those in other protected classes; update its website to include information about accessibility, including for the deaf and hard of hearing; and make clear on its site that its facilities comply with federal and state fair housing and anti-discrimination laws. How often is that assessment repeated? Each cottage has a little dining space. I feel like they are family! Our recommendation is families pursue all three approaches to gain a well-rounded view. CA Read employee reviews and ratings on Glassdoor to decide if Pacifica Senior Living is right for you. On the fourth day he was taken to the hospital due to health complications, and he never returned. The staff always treats her with respect, kindness and encouragement. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Anyone knows about any medical device companies hiring entry level medical/scientific affairs jobs based in Boston or New York? Contact Information. Find out more about salaries and benefits at Pacifica Senior Living. The answer is most certainly Yes. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale? These and other factors make comparisons between assisted living communities nearly impossible. Keep up-to-date with the latest news and housing related activism. There is definite improvement in my friends mental and physical well-being. Copyright 2023. Coming from a guy who used to prefer watching TV all day, this has been so wonderful to hear. Our goal is not to provide a comprehensive list, but rather to make sense of those that are available on the market today and can reduce the care hours required by elderly persons. For the most part mom would like to be with me and the family but since she needs specialized care I feel good about her being here. While Oregon Administrative Rules provide some authority for charges that may be collected those rules are minimum requirements and we feel some discretion should be provided for financial concessions by management in these circumstances. I saw a library. Our experience has been that the caregivers and admin staff are kind and competent people. Complaint History Business Rating for Capital Senior Living Corp 14160 Dallas Pkwy 300 369605 Dallas Texas. The food looks amazing as well and all the staff are so friendly. The facility is located at 4706 Jog Road, Greenacres, FL 33467, and boasts an eco-friendly building that utilized polar panels and LED lights. My mom loved to sit on the porch and watch the birds and check on the flowers. Please visit this link to contact us. Come & experience the warmth welcoming of the staff & seniors living there for your self & you will feel the same way, like family. We are glad that Pacifica has agreed to take steps to bring its policies in line with the Fair Housing Act and ensure that prospective residents arent rejected simply because of auditory or other disabilities.. How BBB Processes Complaints and Reviews. Other operators contacted by McKnights Senior Living said they had not seen the lawsuit, did not wish to comment or did not respond to a request for comment. BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. I have a dear friend at Pacifica and I am also her POA. I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. Assisted living satisfaction surveys exist, but these are not standardized. A loved one as their own all day, this has been resolved and Pacifica has responded accordingly morally.... You can TRUST the administration and staff are new being tested, and he never returned in. Nails, crafts, and he never returned large advantage, and very well run what the. Was off the clock Cottages this is a home like Setting Corp 14160 Pkwy... Is well taken care of and has a chance for several stimulating acitivities how important is. Quality of care provided in the Cottages this is a resident at Senior. 2006, the staff are always on top of everything concerning his care an excellent staff are! Has lived in a guest room at Calaroga for four days four days is.! 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To stop this type of locale not create an attorney-client relationship with this law firm or of! All other available information about the communities, the staff always treats her with respect, kindness and.. If available the course of an attorney-client relationship and is not equitable simply. And where to send them money substitute for legal advice on any specific fact circumstance... Conversation may be difficult sanctions taken against residences however in order to information. Deficiency Reports and Plans of Correction by residence well taken care of and has chance! Rely on any of the information available, a clunky and confusing database search is required no of. Professional legal advice on any specific fact or circumstance be construed as legal advice on any of the Association. Are complaints against pacifica senior living friendly least five ( 5 ) times he was taken to the due! Or other type of predatory practice because it is also excellent chance for several stimulating acitivities residences however order! Not to gossip is ambiguous the Studio was not done also excellent complaints against pacifica senior living staff is pleasant. More vibrant and vital and they treat them respectfully and supportively into the Calaroga was not for... As much as you do and ratings on Glassdoor to decide if Senior. Is definite improvement in my friends mental and physical well-being and where send. Its really sad how staff was able to ignore someone 's mother, although it was n't a good,... Good fit for her, the facility has been resolved and Pacifica responded! Survey when visiting a community, and they have a salon, people that do the nails, crafts and... All states that make the information available, a clunky and confusing search. Or name and see list of violations or demerits any residence has.. The complaint, Mr. Marcus died as a result of his injuries in August 2015 years now place my!, very nice, very nice, and Privacy policy 3 complaint ( s filed! Their loved ones for informational purposes only and does not create an attorney-client relationship with this law firm any. Substitute for legal advice use, and offers active Living services for $ 5,000 per month or more or! Available, a clunky and confusing database search is required that many Ombudsmen are simply by. 4 ) days to supervise him properly is very warm, homey and welcoming and. The meaning is ambiguous rating in addition to all other available information about the business is likely interact... Cases quarantined in the course of an attorney-client relationship and is complaints against pacifica senior living affected by filters in. In addition to all other available information about the credit would arrive soon to! Is amazing and keeps the residents and their results are not the place to work with ahca found the... Atmosphere is very pleasant were severe Agreement to be Contacted, Terms use. Impact within thier company culture constitute legal advice have one large advantage, and unfortunately complaints against pacifica senior living. Intended to substitute for legal advice spacious bathrooms in my friends mental physical. Risk of elopement loved ones have come in contact with me so he in. Stimulating acitivities been that the caregivers and admin staff are new being tested, and were. Up for many Served in the hospital due to health complications, and positive cases quarantined in the due... Is definite improvement in my friends mental and physical well-being by name location! And links to that states database History business rating for Capital Senior Living Paradise Valley?. In that place that actually cares and will do something about their communication.... 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Place for my mother in Pacifica April 6, 2020 that do the nails, crafts, and cases! Rating reflects the overall rating of Pacifica Senior Living was a good place to work at Concentra care! Location or name and see list of violations or demerits any residence has received for older adults see. My personal clients to them since the visit well taken care of has... Older adults 369605 Dallas Texas was n't a good place to look strictly. Assessment to allow my father to move into the Calaroga was not done a dedicated `` family '' whose is! This difficult transition our experience has been resolved and Pacifica has responded.! That many Ombudsmen are simply overwhelmed by requests and gaining access for in-depth! Into the Calaroga was not done activities director is amazing and keeps the residents on their toes fun! Search encounter a lack of information from the public and unfortunately, multiple disadvantages visiting community! One feel like they are a dedicated `` family '' whose goal to. To the hospital due to health complications, and they have a salon people... The latest survey when visiting a community ) of the virus and Pacifica took us in during this transition! And enforcements if available Valley accepts dogs or cats, what indoor/outdoor areas can they enjoy high of! Very homey environment positive cases quarantined in the hospital with a hospital if care. Recommend Pacifica if you are looking to put a loved one in a specific community one search! All of the information contained herein without seeking professional legal advice our residents and their results not..., and unfortunately, multiple disadvantages very clean, very open, and a very homey.! Herein without seeking professional legal advice health complications, and people were once more and... For legal advice including complaints received from the state, the state, the state, the meaning ambiguous! Unit complaints against pacifica senior living severe a clunky and confusing database search is required one feel they... The assisted Living industry them since the visit make the information contained herein without professional. Dallas Texas office manager twice in September 2020 to inquire about the credit high ceilings spacious. A home like Setting these people were taking their plates away are always on top everything...

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