Whilethey did refund the delivery charge, I still do not have the vehicle. I set about improving the undercarriage by steam cleaning the motor, transmission, pans, frame, wheels, and suspension components. They made comments that caused questionable people to contact me and wasted my time. We also give the community the ability to flag comments that are not in the spirit of the site. The vehicle was imported from ******* an I pointed out that ******* has nothing equivalent to a CARFAX and that I would have had a 250.000$ vehicle inspected by *************************** in ********* before Exporting to the US. However, comments directed at specific users, or that are deemed to violate our commenting rules by being flagged multiple times by users are not permitted. The problem with Bring a Trailer is that you had no idea you needed a bright-yellow 1974 Volkswagen Thing until it . I don't know the year cycle u speak of but having been a bike guy all Well bearing this I'd sure as heck talk to the sellers as much a Answer this question.. Poor Quality Vehicle. I submitted a fairly rare classic muscle car to go up for sale on Bring-A-Trailer. Part of BaT's formula and success is an enthusiastic, involved, and knowledgeable community, and comments made by members who are not registered to bid but have wisdom, history, or just excitement to share are just as important as those made by registered bidders. We also respect and appreciate efforts by community members to ask valid questions about cars for sale and get clarification on items that less knowledgeable members may not even know to ask about. That said, there were additional delays while we waited for some additional necessary photos and information from this customer. Masters of Clinical Mental Health CounselingMental Health Counseling/Counselor. If the reserve is not met during the auction, Bring a Trailer still provides you with the highest bidders contact information in hopes that you can make a deal. Bring a Trailer. Honest auctions, low fees, and the most active enthusiast community on the internet. It is so plain to see it is ridiculous. I have researched this situation on our end, and have been informed by our shipping team that there is an open investigation happening with Progressive, the transporters insurance. Again, by the comments in this section, THEY NEVER DO ANYTHING WRONG. On October 24, 2022 Bring A Trailer responded to my request and advised that their policy does not allow deleting a vehicles auction or comments (see below). And later *** shop found transmission leak, chips on the rotor and the car shakes when kit brakes. Doing so would go a long way towards assuring those purchasing vehicles the folks they are dealing with are principled and fair.Meantime, I have purchased a vehicle that needed considerable expense to make operable. BaT does a great job of screening cars for ones that are cool and what their readers like. It's been in the shop now for a month having the carbs rebuilt, lighting fixed, fork seal replaced, and kick stand repaired. But the seller refused to fix the brake problem. Absolutely zero starts customer service! Everything is done auction-style on BaT, so if you want to win, you must be the highest bidder - though in the final 2 minutes of bidding, the clock resets to 2 minutes whenever a new bid is received, preventing bid sniping and ensuring the seller gets top dollar. While they are welcome to their opinion about our business, we reserve the right to restrict their participation on the website and vehemently disagree with their statements regarding the quality and conduct of our employees and customers. I hope we can resolve this, but BaT needs to honor their advertised guaranteed service. We do acknowledge that his auction specialist did not proactively reach out to this customer during the auction, and we have addressed that with them. GET THE BaT DAILY . My bid was $25000. At the last minute, several people showed up on the comment section and started to denigrate my vehicle acting as experts and from that point on nobody else bidded on the car. I would not utilize this business for that reason. The seller dropped car on time. The auction did go live on November 15, and part of that timing is due to the hands-on nature of Bring a Trailer listings, in which an auction specialist writes the text, assembles the photo . Our open commenting system is designed to allow all site users to ask questions, leave insightful comments, and share their knowledge about a particular vehicle while an auction is live. These were questions about the car, but they certainly showed the seller was misrepresenting.The other users did not like my questions and attacked me/my motives one by one. Good luck doing that on BAT or C&B. The next day I received an email stating my vehicle was not accepted, no explanation no valid reason. Sincerely,*************************. If they don't follow through as agreed there are consequences. This place has evolved into a tool seller, sign seller, art seller and many other things that arent vehicles. So I begin reading consumer reviews with the BBB and elsewhere and they have overwhelmingly bad reviews and horror stories from people who have either used or tried to use their service. The owner of the vehicle understood all this and was quite reasonable. Purchased a car online through their website, Read full review of Bring A Trailer Media. We must wait on the investigation before we can continue forward, as the transporter is the primary insurance in this incident. I sincerely wish that were true as I would like to use their auction site.I can prove BaT has users that do nothing but attacklegitimate bidders with direct questions for sellers. In order to make auction moves and increase bidders confident to bid, he wrote in the auction and promised to do *** for winner after the auction end(screenshot of the proof attached). My reputation as a seller was beyond negative after all the comments and aggressive statements made by those people, again, BaT never addressed them so we could have a fair auction. I purchased a 1966 Corvette from BAT auction in June 24, 2022. This response from them was their standard fare and serves to prove my point. If you win the auction, Bring a Trailer shares your contact info with the seller and gives you theirs. **** at Bring a Trailer was very responsive and diligent in helping resolve this issue with one of their sellers. This was not declared at the bidding process, nor on any of the description. I submitted my car in late August 2022, carefully drafting an ad and submitting over 100 photos. Bring a Trailer specializes in classic, collector and enthusiast cars. Change in policy whereby customer can choose their reserve. Rats and a sinking ship syndrome. This reporting is a **** within itself. ConsumerAffairs.com only has 1 and 2-star ratings no 3, 4, or 5-star ratings. Desired outcome: It appears I dodged a bullet. 2018 - 2020. Well, that moment happened on Thursday when a Connecticut-based Chevy dealer listed a 70th Anniversary Z06 Convertible for sale, and . Bring a Trailer recommends asking the seller for a copy of the title and a bill of sale prior to payment. The BaT referral of the "approval" statement - is very murky at best. My questions were about the authenticity/fitness of the vehicle, ****** claimed to have numbers matching to prove authenticity, but when pressed he would not verify for all to see. Again it seems that we have a censored auction = potentially manipulated by the auction site. The site provides listings at three service levels: Bring a Trailer also provides shipping for some vehicles purchased on its site. NOT FOLLOWING. I actually had a high opinion of the site prior to thisnot now. This leads me to believe that this issue has been ongoing. It's a gearhead's utopia of rare, vintage, and unique vehicles for sale all in one location . I was out bidded a lot of times, but I increase my bid a lot and won the auction.I contact seller immediately after the auction end. I again stand by my original statement of your 20 something year old clerks that work for you. This will surely increase the credibility of your complaint. Is i. All Rights Reserved. I would be surprised if I am the only person running into this problem. Nothing further.period. Car and Driver. Search Today in Gear; Today's Best Deals . Additionally, the insurance company notified me that their investigation is complete, and they will not be covering this accident. In this case, this user made several comments that were flagged by our community, and even after Bring a Trailer customer service personnel explained this to them, they proceeded to attempt to "spam" the site with gibberish comments and emails. We do enforce our commenting rules and also allow users to "flag" unfair or inflammatory comments, which did happen on this auction. I said that was unacceptable. Regarding turnaround time, both sites have a similar turnaround time of 48 hours. If people outside of BaT are interested in the vehicle and find this listing, you should have the opportunity to correct any inaccurate statements if you deem it necessary during your negotiations with those individuals. I'm not comfortable with them having access to my credit card. She told me the driver did not speak English. Auction fee for a car that cannot be imported. The pans have high-quality undercoating, which is in good condition no tears or holes. . This investigation has been going on for 5 weeks now, and *** refuses to move forward on either delivering my truck, or proceeding with using their insurance to make this right. We have now deactivated the account associate with this email address per your request. A link has directed you to this review. Bring a Trailer advertises that they have umbrella insurance to assure that there is adequate coverage should anything happen. You can lower the reserve during the auction if desired. Furthermore, commenters were not following the commenting rules. Bring a Trailer has offices in San Francisco, but it operates online and hosts cars for sale from private owners from all over the United States. BBB Business Profiles generally cover a three-year reporting period. Bring a Trailer auctions are designed to provide the best experience for buyers and sellers alike. Thank you, you have successfully subscribed to our newsletter! BaT has NO tolerance for activity that erodes the fair spirit of our auctions; to say this would be disingenuous at bestSincerely,*********************************. Rob Siegel. At the end of the auction, the seller only has to deal with the winning bidder to arrange for shipping. BAT NEVER does anything wrong as evidenced by their comments. I guess this will work till it doesnt. Buyers and sellers handle purchasing transactions directly. As we have informed this customer directly, we do not remove auction listings from the site, and we do not remove comments that do not violate our commenting rules regarding civility, personal information, etc. They allow and encourage shill bidding and flag anyone who calls them out. During the auction, the seller ctk4aporsche promised that because he was out of country, he cannot arrange *** (Pre Purchase Inspection) before the auction and cannot show service records of the car. As for pre-purchase inspection reports from sellers, we encourage all sellers to provide as much information about a vehicle as possible, and auctions often include photos of PPI reports in the photo gallery. As for the comment section, part of BaT's success over the years is due to the expertise and clarity offered by our community members, whether they are registered to bid or not. He said app on phone. They helped locate where the truck was. Also, in the shops Professional opinion, the more likely has around 75, 000 to 80, 000 miles based on inspection and the shop is very willing to back up their claims. for 5 minutes "I hate to be brutally honest, but that's all I know", the car has been painted and poorly at that. You can NEVER get a real person, who gives a crap on the phone. In my opinion, it is a very poor business practice that could lead to serious negative consequences and a bad reputation for BaT. So, since I kept seeing more and more mention of Bring A Trailer, I thought I'd share my experience. I would never again join your organization no matter what you do. If the vehicle is eligible, the Bring a Trailer shipping quote box will be active on its listing. No return of file I sent for sale of my car and not accepted. Bring a Trailer works differently depending on whether youre buying or selling: Auctions continue online for a set period, and Bring a Trailer does not announce if or when a reserve has been met (if there is one). Complaint: 18384630I am rejecting this response because: The business response was; BaT has NO tolerance for activity that erodes the fair spirit of our auctions. Bring A Trailer online auto auctions are simply the best way to buy and sell the best cars of all time. This would force sellers to list problems honestly so that both parties get what they deserve. BAT and the customer agreed on a 125k reserve for the vehicle, but the final bid by a dealer fell well short of this due to the comments made during the bidding. Lot #165. You missed the last 959 BaT auctioned, keep checking back so you don't miss the next one! I noticed recently that some of my comments were not published during an auction because they were not favorable to the Seller of the vehicle. After reviewing the pictures closer I noticed the fading in the paint the same pattern that the gas was leaking. He finally arrived at 8:45pm. Once again, the comments made by this customer were in violation of our posted commenting rules, and they were rude and unprofessional in their email correspondence with our staff. Stated that it was worth $52, 500. BaT encourages and thrives on the transparency and experienced input from our vibrant community, and part of BaT's success over the years is due to value added by the sometimes tough questions asked by our community members. I pressed on keys and tried to check if I was being listed to by BAT only to have them NOT ANSWER me. Looks like bat is not returning any calls and emails. I am very disappointed with the unprofessional way my auction was handled. It was never delivered. BAT collects a percentage of the auction so it is in their interest to achieve high bids. In comparison, BaT 's fee is 5%, with a $5000 maximum and $250 minimum. I am wondering how many factual comments were removed in order to achieve a higher auction result in hundreds of thousand of auctions!!! The investor was concerned that potential buyers researching the vehicle would read the inaccurate comments on BAT therefore impacting its resell value. We have coordinated with this customer and the seller of the vehicle, who used Bring a Trailer to list the vehicle in a live auction. Constructive criticism and the sharing of knowledge about a particular make or model remains welcome. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. I contracted with Bring a Trailer, and not their third party. No return of file which was not returned for not acceptance, Car Purchased Materially misrepresented, possible Odometer fraud. I never ever mad non conceptual facts or made derogatory statements. Hint: I'm embarrassed for them. Listed by 8102rich. Lastly, we agree that the communication and timing of our shipping process was not smooth in this case. I did try calling the buyer and bat looks like no one interest is buying my car. I'm surprised that this lack of disclosure hasn't been an issue for BaT to date, but it probably will be in the future. It seemed most of the bidders had virtually no comments and hundreds of bids, but never really won many auctions and most of these bids were to keep bidding moving during a dry spell and to artificially increase the bidding knowing they wouldnt win the auction. I also forwarded a copy of the claim denial. On the submission of the photos, BaT stated that the reserve be set at $18,500 but stated that it would allow for the potential for room to go higher in the auction with competitive bidding. And but there's always the chance the bidding goes higher in the auction.. I just purchased a Chevy truck on BAT and the seller was not honest about listing all the issues it had. Again, this customer has done well to address the comments made during the auction, and we would argue that actually. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Bring a Trailer fees and financing. Restored-Original. 6,022 posts. But the investor was concerned that once he owned the vehicle and then went to sale it that the negative comments could influence potential buyers offers. BaT History (1 entry) This Listing. It was removed by BaT with no reason expressed by them and all subsequent comments about any cars were not allowed. Customer Reviews are not used in the calculation of BBB Rating. I recently sold my 1972 Vintage Datsun 510 on a BaT auction for $36,510. IT is CENSORSHIP. I asked questions beginning NOV 7, 2022 to the seller of a car at BaT (using public comments), but they were flagged by other BaT (users) commenters as breaking their rules (impolite, aggressive, abusive, etc.). After all, it's THEIR car. BaT should force sellers to report known problems or face paying for repairs. I simply reached out to them to delete my account. Neither one posted any comments or has any history past July 2022, and no bids past August 6th 2022 and the truck sold on 8-2. It is common for some problems to be reported throughout the day. Bring a Trailer auctions are the best way to buy and sell classic, collector, and enthusiast vehicles If you have it for sale.it will be criticzied. If you want to buy a ridiculously priced car without ever getting to see it, this is the place to go. 109,086 talking about this. I did not see any details in their process or FAQ section that said they would be the ones to decide on the reservebut that's in essence what they do. If your auction winner won't pay, that one's on you to solve. I have racked my mind as to what the problem is with this guy and am concluding that he might be a racist. Manage daily operations of a boutique automotive dealership specializing in exotic and high line vehicles. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Please read all terms before you bid, Pick up will be Wednesday 1pm-6pm, Please bring anything you need to gather, haul,, 1995 Dodge Ram 1500 pickup truck 51250 actual, 1991 Hallmark 14' single axle trailer VIN#, Child's china cabinet 36 1/2" x 21" x 13", Brown stoneware jug, 2 tone stoneware jug, Nintendo Gamecube ( no power cord/ controlers,, Kerosene sad irons, Wood carved . In this case, this user's comments have been placed in manual moderation because an earlier comment made by them was flagged by other site users as non-constructive. At 5:36, I received a phone call that a transporter had been arranged. case number is ********. BaT does not flag comments or moderate users unless they violate our commenting rules, though community members have the ability to flag inappropriate comments as well. Click here to get notifications about new complaints of Bring A Trailer Media. BaT appreciates the expertise and value added by all our community members, whether they are registered bidders or not. We value your privacy. Learn how it works. We select the most interesting and work with the seller to compile a thorough listing for the vehicle. (opinions to this review) Auction fee for a car that cannot be imported. I contracted with Bring a Trailer to ship a truck I purchased from the buyer. Yet, on the site right now, with a . Pure scammers driving up the prices. One commenter had ******+ comments in a year (an average of 50/day) with NO bids and NO sales, just a cheerleader, antagonizer, disrupter, etc. BT is not what they advertise! Desired outcome: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But since then, BaT traffic is up about 40 percent, with a corresponding increase in vehicles submitted for auction. Lot #100,129. IS So the Seller could flagl any message he does not like or his ******* could do. We value your privacy. No, Bring a Trailer does not have an app. The site currently averages more than 450 lots a week and accepts an astonishing array of consignments, from six-figure Japanese supercars to four-figure Firebirds. 24, 2022 bidding and flag anyone who calls them out the claim denial of file i sent for,... And high line vehicles Odometer fraud seller could flagl any message he does have... 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